BSF - Advisor Service

Service Advisor

About Us:

Balderston Automotive Group is a well-established, customer-focused organization representing multiple automotive brands. We pride ourselves on accuracy, teamwork, and operational excellence across all departments. We’re looking for a dependable, detail-oriented accounting professional to join our centralized accounting team in Lee’s Summit, Missouri**.**

Position Overview:

Serves as the primary communication link between customers and the service department. The role combines customer service, sales, and automotive knowledge to help customers understand vehicle maintenance and repair needs while coordinating work with technicians.

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others.
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license

Benefits

• Family owned over 40 years.
• Paid vacation
• Air-conditioned shop
• New facility with state-of-the-art technology
• Employee discounts
• We provide you with one of the industry’s TOP training programs, and it’s Free and Paid!
• Family environment
• Community outreach focus
• Fastest growing Ford dealer in the Midwest
• Flexible schedule
• Performance Bonus Program
• Full Benefits Package including Healthcare Benefits, 401k.
• Upward Mobility: We love to promote from within

BALDERSTON AUTO GROUP is an Equal Opportunity Employer

Full-Time Opportunities for Women, Minorities, and Veterans are encouraged to apply.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.