Budtender (Academy)

About Us: Urban Wellness is a premier cannabis dispensary in New Mexico, dedicated to providing high-quality products and exceptional customer service. We are passionate about the benefits of cannabis and committed to educating our customers while ensuring a welcoming and informative shopping experience.

Position Summary: We are seeking a knowledgeable and customer-oriented Budtender to join our team, full-time (40 hours a week). The Budtender will be responsible for assisting customers in selecting appropriate cannabis products, providing detailed product information, ensuring compliance with state regulations, and maintaining a clean and organized dispensary environment. The ideal candidate will have a passion for cannabis, strong interpersonal skills, and a commitment to customer service excellence.

Key Responsibilities:

• Customer service & product sales
• Greet and assist customers in a friendly and professional manner.
• Educate customers on the different types of cannabis products, their effects, and proper usage.
• Check in Customers at the front desk
• Help customers select products that meet their needs and preferences.
• Address customer questions, concerns, and complaints in a timely and effective manner.

Product Knowledge:

• Stay informed about the latest cannabis products, industry trends, and state regulations.
• Provide accurate information about product potency, ingredients, and dosage.
• Continuously update knowledge on the various strains, edibles, tinctures, topicals, and other cannabis products available in the dispensary.

Sales and Transactions:

• Process sales transactions accurately and efficiently using the dispensary's point-of-sale (POS) system.
• Ensure all transactions comply with state regulations, including verifying customer identification and eligibility.
• Handle cash and electronic payments responsibly.

Compliance and Safety:

• Adhere to all state and local cannabis laws and regulations.
• Ensure the dispensary operates in compliance with New Mexico's medical and recreational cannabis regulations.
• Maintain a clean, safe, and organized dispensary environment.
• Assist with inventory management, including restocking shelves and conducting regular inventory audits.

Team Collaboration:

• Work collaboratively with other team members to create a positive work environment.
• Participate in staff meetings and training sessions.
• Assist with promotional events and marketing activities as needed.

Qualifications:

• Must be at least 21 years of age.
• High school diploma or equivalent required.
• Previous experience in retail, customer service, cash handling, and point-of-sale (POS).
• Ability to handle cash transactions accurately and responsibly.
• Previous retail experience in the cannabis industry is preferred, but will train skilled candidates.
• Strong knowledge of cannabis products and their effects.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Physical Requirements:

• Ability to stand for extended periods.
• Ability to lift and carry up to 25 pounds.
• Ability to perform repetitive tasks, such as scanning and packaging products.

Working Conditions:

• Must be willing to work evenings, weekends, and holidays as needed.
• Must comply with all company policies and procedures.

Benefits:

• Employee discounts
• Opportunities for career growth and development
• Health, dental, and vision insurance Paid time off

Equal Opportunity Employer: Urban Wellness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.