Budtender

Objective

The Budtender serves as the primary point of contact for customers and is responsible for delivering exceptional service, product education, and compliant cannabis sales. This role requires a strong understanding of cannabis products, consumption methods, accessories, and responsible use practices. Budtenders are expected to create a welcoming and educational shopping experience while ensuring all transactions comply with Minnesota cannabis regulations and company policies.

As a representative of Terrace High, the Budtender acts as a brand ambassador, promotes responsible cannabis consumption, and contributes to a positive, compliant, and customer-focused retail environment.

Responsibilities

Sales

• Deliver a personalized and educational shopping experience for every customer.
• Utilize company selling standards and customer engagement techniques to identify customer needs and recommend appropriate products.
• Participate in sales initiatives, promotions, and incentive programs.
• Maintain an understanding of store performance metrics, including average transaction value, units per transaction, and customer conversion goals.
• Consistently work toward achieving individual and store sales objectives.
• Promote loyalty programs and other approved customer engagement initiatives.
• Support store growth by contributing to a positive customer experience that encourages repeat business.

Customers

• Completing the Selling Steps to develop and maintain a loyal customer base
• Greet customers promptly and create a welcoming environment.
• Educate customers on cannabis products, consumption methods, cannabinoid profiles, and responsible use practices.
• Answer customer questions accurately and professionally while remaining within company and regulatory guidelines.
• Process customer purchases accurately and efficiently.
• Assist with resolving customer concerns and escalate issues to management when necessary.
• Maintain professionalism and confidentiality when interacting with customers.
• Ensure all customers receive consistent, high-quality service.

People

• Create a welcoming and inclusive environment for all staff and customers
• Maintain a supportive and positive working environment
• Demonstrate a commitment to cultural sensitivity and inclusivity by fostering a welcoming environment for customers and team members of diverse backgrounds. Uphold respect for all individuals by embracing Minnesota's rich cultural diversity and incorporating these values into daily interactions and operations.

Product

• Maintain current knowledge of cannabis products, accessories, brands, and industry developments.
• Participate in all required product knowledge and compliance training programs.
• Stay informed on new products, promotions, and inventory updates.
• Assist customers in understanding product options while avoiding medical claims or unauthorized recommendations.
• Support visual merchandising standards and product presentation requirements.

Operations

• Accurately process sales transactions using the point-of-sale system.
• Assist with opening, closing, and daily operational procedures as assigned.
• Maintain store cleanliness, organization, and presentation standards.
• Support inventory activities including receiving, stocking, product rotation, cycle counts, and audits.
• Report inventory discrepancies, damaged products, or operational concerns to management.
• Follow all company policies, procedures, and standard operating procedures.
• Identify opportunities to improve operational efficiency and customer experience.

Compliance

• Comply with all Minnesota Office of Cannabis Management (OCM) regulations, company policies, and standard operating procedures.
• Verify valid government-issued identification for all customers in accordance with state requirements.
• Refuse service to minors, intoxicated individuals, or any person prohibited from purchasing cannabis products under applicable law.
• Accurately complete all required compliance and operational documentation.
• Participate in inventory audits, reconciliations, and compliance reviews as directed.
• Maintain awareness of security procedures and immediately report suspicious activity, theft, diversion, or compliance concerns.
• Complete all required onboarding, compliance, responsible vendor, and continuing education training.
• Ensure all transactions are conducted in accordance with applicable sales limits and regulatory requirements.

Marketing + Community

• Support company marketing initiatives, educational events, and community outreach activities.
• Encourage customer participation in approved loyalty and rewards programs.
• Promote customer feedback opportunities, including online reviews and surveys, in accordance with company guidelines.
• Represent Terrace High professionally within the community and cannabis industry.
• Assist in building positive customer relationships that strengthen brand loyalty and trust.

Pay: $17.50 - $19.00 per hour

Benefits:

• Employee discount

Work Location: In person