Budtender

Company Overview

At Rootdown, we are passionate about enhancing the life experience of Mississippians from all backgrounds. Rootdown is a medical cannabis dispensary that provides safe, reliable access to plant-based relief. We believe pain is part of life, but suffering doesn't have to be. We are committed to breaking down social stigmas and providing real relief to those who need it.

Rootdown – Feel Free.

Position Overview

The Budtender is responsible for providing exceptional customer service and supporting the daily operations of a Rootdown medical cannabis dispensary. This position serves as a primary point of contact for patients, helping them navigate available products, answering questions, processing transactions, and ensuring a welcoming, professional, and compliant dispensary experience.

The ideal candidate is customer-focused, dependable, detail-oriented, and comfortable working in a fast-paced retail environment. Budtenders must demonstrate strong communication skills, basic computer proficiency, and a willingness to learn about medical cannabis products, state regulations, and Rootdown's operating procedures.

Previous cannabis industry experience is not required. Applicants do not need to currently hold a Mississippi Medical Cannabis Work Permit to apply. However, the selected candidate must be eligible and willing to obtain and maintain the required work permit. Rootdown will assist the selected candidate with the work permit process.

Key ResponsibilitiesCustomer & Patient Experience

• Provide friendly, professional, and knowledgeable service to all patients and customers.
• Create a welcoming, respectful, and comfortable dispensary experience.
• Assist patients in understanding available medical cannabis products, including product types, formats, and general product information.
• Answer questions accurately while remaining within the scope of permitted product education and company policies.
• Listen to patient needs and assist with product selection in accordance with applicable regulations and Rootdown procedures.
• Address customer questions or concerns professionally and escalate issues to management when necessary.
• Maintain patient confidentiality and protect sensitive information.

Sales & Point-of-Sale Operations

• Accurately process sales transactions using the company's point-of-sale system.
• Verify required patient and caregiver credentials before completing transactions.
• Follow all applicable purchasing limits, transaction procedures, and regulatory requirements.
• Handle cash and other approved payment methods accurately and responsibly.
• Maintain accountability for assigned cash drawers and immediately report discrepancies.
• Support store sales goals by delivering excellent service and maintaining strong product knowledge.
• Ensure transactions are properly documented in accordance with company procedures.

Compliance & Regulatory Responsibilities

• Follow all applicable Mississippi Medical Cannabis Program requirements and Rootdown policies.
• Verify patient eligibility and required documentation in accordance with established procedures.
• Ensure medical cannabis products are handled, sold, and documented appropriately.
• Follow established procedures designed to prevent diversion, unauthorized transactions, and regulatory violations.
• Maintain required work permits, credentials, and training throughout employment.
• Complete assigned compliance training and acknowledge company policies as required.
• Immediately report suspected compliance violations, discrepancies, or security concerns to management.
• Cooperate with internal audits, inspections, and compliance reviews.

Inventory Management & Product Handling

• Assist with receiving, organizing, stocking, and maintaining dispensary inventory.
• Ensure products are properly labeled, stored, and displayed according to company procedures.
• Maintain accurate product information and inventory records within applicable systems.
• Assist with routine inventory counts and reconciliation activities.
• Monitor product availability and notify management of low inventory or discrepancies.
• Follow established procedures for handling damaged, expired, returned, or otherwise unsellable products.
• Maintain organized inventory and storage areas.
• Support inventory accuracy and accountability throughout daily operations.

Store Operations & Team Collaboration

• Assist with daily opening, closing, cleaning, and operational procedures.
• Maintain a clean, organized, safe, and welcoming retail environment.
• Follow assigned schedules and maintain dependable attendance and punctuality.
• Work cooperatively with Store Management, Inventory Control Specialists, Front Desk personnel, and other team members.
• Participate in team meetings, training, and company initiatives.
• Follow established communication procedures and promptly notify management of operational concerns.
• Support company promotions, product launches, and other approved store initiatives.
• Perform additional duties as assigned to support store operations.

Required Qualifications

• High school diploma or equivalent.
• Previous customer service, retail, hospitality, or other customer-facing experience preferred.
• Strong customer service skills and a professional, positive attitude.
• Excellent verbal communication and interpersonal skills.
• Ability to learn and communicate product information accurately.
• Basic computer proficiency, including the ability to use email, web-based applications, and electronic training systems.
• Ability to learn and operate point-of-sale systems, inventory software, and other technology required for daily operations.
• Basic familiarity with Microsoft Office/Microsoft 365, including Word and Excel, or willingness and ability to learn these programs.
• Strong attention to detail and the ability to follow written procedures accurately.
• Ability to handle cash and complete transactions accurately.
• Strong organizational and time-management skills.
• Ability to work independently and collaboratively in a team environment.
• Ability to maintain confidential patient and business information.
• Dependable attendance, punctuality, and willingness to follow assigned schedules.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays when required.
• Willingness to complete all required company and regulatory training.

Medical Cannabis Work Permit & Background Requirements

• A current Mississippi Medical Cannabis Work Permit is not required at the time of application.
• Candidates must be eligible and willing to obtain and maintain a Mississippi Medical Cannabis Work Permit as a condition of employment.
• Rootdown will assist selected candidates with the required work permit process.
• The selected candidate must successfully complete a national criminal background screening and any fingerprinting or other background screening requirements associated with employment and the Mississippi Medical Cannabis Work Permit process.
• Continued employment is contingent upon obtaining and maintaining all permits, credentials, and regulatory eligibility required for the position.

Preferred Qualifications

• Previous retail, hospitality, or customer service experience.
• Previous experience working in a medical cannabis dispensary or another highly regulated environment.
• Familiarity with medical cannabis products, terminology, and product categories.
• Experience using point-of-sale systems or retail inventory management software.
• Familiarity with METRC, Dutchie, or similar systems.
• Previous cash-handling and inventory experience.
• Experience working in a fast-paced, customer-focused retail environment.

Physical Requirements

• Ability to stand and walk for extended portions of a shift.
• Ability to bend, reach, and perform routine activities associated with retail store operations.
• Ability to lift and move up to 30 pounds.
• Ability to perform repetitive tasks associated with stocking, product handling, and point-of-sale operations.
• Ability to work in a fast-paced retail environment with regular customer and employee interaction.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

Benefits

Eligible employees may receive benefits including:

• Health insurance
• Paid time off
• 401(k) with company match
• Employee discount program
• Medical cannabis card reimbursement
• Additional benefits based on eligibility and applicable company plans and policies

Equal Employment Opportunity

Rootdown is an equal opportunity employer. We are committed to maintaining an inclusive workplace and providing equal employment opportunities in accordance with applicable law.

Employment is contingent upon the candidate's consent to and satisfactory completion of applicable background screening and all other pre-employment requirements. The selected candidate must obtain and maintain any license, registration, credential, or work permit required for the position.

Rootdown – Feel Free.

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Senatobia, MS 38668: Relocate before starting work (Required)

Work Location: In person