Buffet Ambassador

At Shangri-La Singapore, we are a heart-warming family. We share something powerful: our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, a tranquil and sincere working environment, work-life balance and recognition for our colleagues’ efforts.

Shangri-La Singapore is a luxurious sanctuary set amid 15 acres of lush greenery, just minutes from the vibrant Orchard Road shopping and entertainment district. The hotel offers a range of beautifully appointed guestrooms and suites, award-winning dining experiences, extensive meeting and event facilities, and recreational amenities, providing an exceptional setting for both our guests and colleagues. We are looking for a Buffet Ambassador to join our team!

Job Responsibilities

• Warmly welcome and engage with guests at the buffet, providing attentive, personalised and professional service throughout their dining experience.
• Introduce and explain the buffet offerings, including signature dishes, live stations, seasonal selections and daily specials, while providing suitable recommendations to guests.
• Maintain strong knowledge of the buffet menu, ingredients, preparation methods and food presentation to confidently respond to guest enquiries.
• Assist guests with dietary requirements, food allergies and special requests by communicating and coordinating closely with the Culinary and Food & Beverage Service teams.
• Monitor the buffet throughout service to ensure that all food displays are attractive, well presented, properly labelled and maintained according to established standards.
• Work closely with the Culinary team to ensure timely replenishment of buffet items while maintaining food quality, freshness, temperature and presentation.
• Ensure that the buffet area remains clean, organised and presentable at all times, with serving utensils, plates and other buffet essentials readily available.
• Proactively interact with guests, anticipate their needs, gather feedback and assist in resolving enquiries or service concerns promptly and professionally.
• Collaborate closely with the Culinary and Food & Beverage Service teams to ensure smooth operations and deliver a seamless and memorable dining experience.
• Adhere to the hotel’s established standards and procedures relating to food safety, hygiene, grooming, service excellence and workplace safety at all times.

Job Requirements

• Minimum secondary education or a relevant qualification in Hospitality, Food & Beverage, Culinary Arts or a related discipline.
• Previous experience in Food & Beverage, Culinary or guest-facing hospitality operations, preferably within a luxury hotel, restaurant or buffet dining environment.
• A culinary background or previous experience as a chef will be an added advantage, particularly due to the role’s emphasis on food knowledge, buffet presentation and interaction with guests.
• Possess good knowledge and appreciation of food, with the ability to confidently explain dishes, ingredients, preparation methods and buffet offerings to guests.
• Passionate about delivering warm, engaging and personalised guest experiences with a strong service-oriented mindset.
• Possess excellent communication and interpersonal skills, with the confidence and ability to engage with guests from diverse backgrounds.
• A proactive and enthusiastic team player who is able to work effectively in a fast-paced environment and collaborate closely with both Culinary and Food & Beverage Service teams.
• Flexible and willing to work shifts, weekends and public holidays as required.

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