Building Maintenance Technician

Job Summary

The building maintenance technician is responsible for performing preventive and corrective maintenance of store facilities, providing technical assistance, and delivering after-sales support to customers on products purchased from Wilcon Depot.

The role ensures proper product inspection, troubleshooting, installation guidance, and minor repairs while maintaining store facilities in safe and good working condition. It also supports customer satisfaction through prompt and professional technical service.

Key Responsibilities

1. Building and Facility Maintenance

• Perform routine preventive and corrective maintenance of store facilities, equipment, and utilities.
• Conduct minor electrical, plumbing, carpentry, and general building repairs.
• Ensure that store facilities and equipment are safe, functional, and properly maintained.

2. Customer Technical Service and Support

• Provide technical assistance to customers regarding product installation, operation, maintenance, and troubleshooting.
• Inspect and assess customer-reported product defects or technical concerns.
• Perform basic product testing, adjustments, and minor repairs within authorized capabilities.
• Explain proper product usage, maintenance requirements, and safety precautions to customers.
• Assist in resolving customer technical complaints and after-sales service requests.

3. Product Inspection and Troubleshooting

• Conduct technical inspections of products requiring assessment or servicing.
• Identify possible causes of product malfunction and recommend appropriate solutions.
• Coordinate warranty-related concerns, repairs, and product servicing with suppliers or authorized service centers.
• Provide technical findings and recommendations to the concerned department.

4. Service Coordination and Documentation

• Monitor customer technical service requests and ensure timely follow-up.
• Coordinate with Sales, Customer Service, suppliers, and accredited service providers.
• Prepare service reports, inspection findings, and repair documentation.
• Escalate complex technical concerns to the appropriate technical team or authorized service provider.

5. Safety and Compliance

• Follow company safety procedures when performing maintenance and product servicing.
• Ensure proper handling of tools, equipment, and customer products.
• Maintain a professional and customer-oriented approach when handling service concerns.

Minimum Qualifications

Education

• Graduate of a vocational or technical course in Electrical Technology, Electronics, Mechanical Technology, Building Maintenance, or any related field.
• TESDA NC II certification in relevant technical trades is an advantage.

Experience

• At least 1 year of experience in building maintenance, technical servicing, product troubleshooting, or after-sales technical support.
• Experience in retail hardware, home improvement, appliances, sanitary fixtures, power tools, or related products is an advantage.

Technical Skills

• Knowledge of basic electrical, plumbing, mechanical, and building maintenance.
• Ability to inspect, test, and troubleshoot retail hardware and home improvement products.
• Understanding of product installation, operation, and basic servicing.
• Good communication and customer service skills.
• Ability to prepare technical assessment and service reports.

Other Requirements

• Customer-oriented with good problem-solving skills.
• Willing to perform on-site maintenance and customer technical assistance.
• Willing to undergo product technical training.
• Willing to travel or conduct customer site visits when authorized.