Building Manager

We are a growing property management team committed to excellence in building operations and tenant satisfaction. If you are organized, proactive, and ready to grow your career in property management, we welcome you to be part of our dynamic team.

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Key Responsibilities (Hospitality Unit Operations / Serviced Apartment – Hotel-Style)

1) Operations Management (Units + Guest-Facing Areas)

* Oversee daily operations for managed units: check-in/out coordination, housekeeping, unit inspection, maintenance scheduling, and concierge/front desk support (where applicable)

* Plan manpower and schedules to meet check-in time, ensure smooth arrivals/departures, and minimize room blocks/downtime

* Coordinate with building management/security/concierge on matters that impact guest stay (access cards/control, lifts, security incidents, common area disruptions, deliveries)

2) Guest Experience & Service Recovery

* Deliver consistent 5-star guest experience across all touchpoints (pre-arrival, during stay, post-checkout)

* Handle complaints/escalations promptly and professionally with clear action plan, timeline, and follow-up

* Monitor guest feedback/reviews and drive improvements to raise ratings and reduce recurring issues

3) Quality Assurance, SOP & Standards

* Enforce hotel-level standards for cleanliness, readiness, safety, and presentation for units and relevant guest-facing areas

* Conduct daily/weekly audits using checklist + photo/video proof (readiness, housekeeping quality, defect closure quality)

* Implement and maintain SOPs (check-in/out, cleaning, replenishment, defect reporting, escalation, lost & found)

4) Defect, Maintenance & Vendor Management

* Manage defects and repairs end-to-end: assign, follow-up, verify, and close with 100% closure standard and evidence

* Execute preventive maintenance planning for units/critical equipment to reduce breakdowns and downtime

* Manage vendors/contractors: quotation review, workmanship quality, safety compliance, and on-time completion (payment only after verified completion)

5) Financial, Cost Control & Performance Reporting

* Control unit-level operating costs (housekeeping, consumables, maintenance, utilities where applicable) within targets

* Validate invoices/claims against actual completion and support budget planning

* Provide daily/weekly ops reporting: issues, closures, downtime, recurring defects, and improvement actions

6) Team Leadership & Coordination

* Lead, train, and supervise housekeeping, maintenance support, and concierge/front desk personnel (internal and outsourced)

* Set daily priorities, monitor output quality, and enforce 100% task completion standard

7) Compliance, Safety, Risk & Incident Management (Within Our Scope)

* Ensure unit-level compliance and safety practices (hygiene, basic fire safety readiness, electrical/water safety checks)

* Manage incident cases end-to-end: documentation, corrective actions, damage claims, refunds/partial refunds, and chargebacks/disputes with full evidence

* Ensure platform requirement compliance (Airbnb/OTA standards) and house rules enforcement

8) Inventory, Asset & System Ownership

* Manage linen/amenities/keys/access cards: par levels, stock control, loss/damage tracking, replacement workflow

* Ensure operational systems are used properly (task tracking, checklists, access system/smart lock process) and kept updated

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✅ Requirements

Education & Experience

• Diploma or Bachelor’s Degree in Hospitality Management, Property Management, Business Administration, or related field.
• Minimum 2–3 years experience in hotel management, serviced apartments, or Airbnb property management.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent problem-solving and conflict resolution abilities.
• Good financial management and budgeting skills.
• Strong knowledge of OTA platforms (Airbnb, Booking.com, etc.).
• Proficient in property management systems (PMS).
• Excellent communication and customer service skills.
• Ability to work flexible hours, including weekends and public holidays.