Building Operations, Soft Services-7

Duties and Responsibilities

• Tracking of Facility Operating Expenses
• Processing of all invoices for payment
• Tracking, verifying and filing all JLL and Facility related invoices
• Client billing / invoicing and follow up payments by clients.
• Monitoring of Housekeeping related activities
• Vendor management
• Arrangement of all consumables and supplies for Client / VIP visits
• Interfacing with the pest control for carrying out the pest control activities at the facility.
• Preparing the Daily/Weekly and Monthly reports
• Taking facility rounds and find out snags and logging complaint with the Help Desk. Follow up and close the complaint logged.
• Effectively manage Facility team to ensure an on time deliverable system.
• Ensure the Housekeeping Team is managed efficiently according to the established concept statements and adhere to company's Policies and Procedures
• Ensure the level of service standards and cleanliness of the property, particularly the Gym Room, Canteen and Conference Area, meet the set standard of the company
• Work closely with Help Desk, Reception, Catering, Facilities and Amenities and Property Operation Teams
• Ensure that all Housekeeping OSE and FFE items are properly inventoried and monitored.
• Recruit, select and develop Housekeeping employees / vendors to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.
• Routinely Inspect all services to ensure performance measures are being maintained
• Provide assistance to AFM/FM in all administrative functions and Facility services and any other administrative functions deemed by Client
• Ownership of the Day to day administration, including reports generation of the stocks tracker.
• Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the day
• Inspect the turn out and attendance of the staff and sign the shift register
• Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints
• Ensure that the food vendor are maintaining highest standards of hygiene in the services area
• Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions
• Communicate to the FM all incidents issues and pending problems
• Take rounds of the facility regularly to identify issues in and initiate immediate rectification actions
• Prepare weekly shift rosters along with the housekeeping manager

Reporting

• Preparation and submission of weekly FM Meeting Minutes
• Preparation and submission of FM template report to the client and other reports as required
• Preparation and submission of Monthly management report and Daily reports
• Preparation and submission Facility related consumables, Consumption report.
• Preparation and submission of SLA report.

Vendor Management

• Managing and Monitoring Vendor services and ensure adherence to SLAs
• Conduct vendor meetings on a monthly basis and review performance.
• Processing of Vendor invoices

Key Performance Measures

• Reports on time
• Accurate billing and invoicing
• Zero stock out situations
• Maintain high standards of Housekeeping of the Facility

Employee Specification

• Graduation and diploma in hotel management
• Minimum three years experience in hotel industry or corporate industry
• Proficiency in computer skills

Location: On-site - Mumbai, Maharashtra

Scheduled Weekly Hours: 48

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.