Bulky Operations and Quality Management

• Manage 20KG+ large parcel operations, including pickup, delivery, handling, and end-to-end operational performance.
• Monitor customer complaints, damage cases, claims, and corrective actions to improve service quality and customer experience.
• Plan and optimize manpower, vehicle utilization, operational costs, and resources to improve productivity and efficiency.
• Monitor operational timeliness, identify bottlenecks, and drive continuous improvement initiatives.
• Develop and implement operational standards for loading, unloading, sorting, delivery, and large parcel handling.
• Improve service point capabilities, site layout, facilities, tools, and operational workflows, including 6S compliance.
• Develop and standardize capabilities for upstairs, home furnishing, and two-person delivery services.
• Prepare performance reports, monitor monthly KPIs, manage related cost accruals, and support other ad-hoc assignments as required.

Qualification:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field.
• Experience in logistics operations, transportation management, or large parcel operations, with more than 2 years of experience.
• Strong analytical, coordination, and problem-solving skills.
• Good communication and cross-functional collaboration abilities.
• Proficient in Microsoft Office, especially Excel and reporting analysis.
• Able to work under pressure and manage operational improvements effectively.