Overview

We are seeking an enthusiastic, friendly, and professional Host to join our dynamic team! As the face of our business, you will play a crucial role in providing outstanding customer service and creating a welcoming atmosphere for our guests. If you thrive in a busy setting, are passionate about teamwork, and have a desire to grow in a fast-paced environment, we would love to hear from you!

What’s in it for You

• Medical/Dental/Vision (Full-Time option)
• 401K with 100% match up to 3% (Full-Time option)
• Parental Leave Program (Full-Time Option)
• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• Shift meal provided per day
• 10% Discount on GHG outlets
• Discounted hotel rates at Choice Hotels Worldwide

What You’ll Be Doing

• Serve as the first point of contact for all guests, delivering exceptional customer service with a friendly and positive demeanor.
• Welcome guests warmly and ensure a smooth, organized seating process while maintaining attention to detail.
• Collaborate with the team to ensure that all guests’ needs are met promptly and effectively.
• Handle guest inquiries and concerns with professionalism and courtesy, offering proactive solutions to any issues that arise.
• Manage multiple tasks at once, ensuring efficiency during peak hours without compromising service quality.
• Maintain a professional and polite demeanor at all times, upholding the reputation of the business.
• Work closely with other team members to ensure seamless operations and guest satisfaction.

What You Need for this Position

• Previous experience in customer service or a similar role is a plus.
• Ability to multitask and stay organized in a busy environment.
• A positive, energetic attitude with a strong commitment to teamwork and customer satisfaction.
• Ability to work well in a collaborative environment and eagerness to contribute to the success of the business.
• Ability to thrive in a busy, fast-paced setting and remain calm and collected under pressure.
• Proactive problem solving skills and always looking for ways to improve the guest experience.
• Reliability, punctuality, and take pride in your work.
• Attention to detail is essential, ensuring that every guest interaction is handled with care and precision.
• Motivation to be the best and have a strong desire to grow within the business.
• Must be available nights and weekends.

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with a team that is fun, high-energy, and passionate about Food and Beverage
• You will be able to utilize your skills in one of Southwest Michigan's largest bar and grill!