Bus Aide

Organization Mission:
Our mission is to be the friendliest, safe, and reliable transportation company in Stark County.

Positions Purpose:
The Bus aide plays a crucial support role by assisting drivers and ensuring that all passengers are cared for and transported safely and respectfully. The aide may help with boarding, securing equipment and clients and providing attention and reassurance to those with special needs during transport.

Essential Job Duties and Responsibilities:

• Deliver courteous, professional and respectful customer service to all passengers
• Provide door-to-door assistance to all passengers
• Assist with securing wheelchairs, walkers, seat belts, and mobility devices
• Communicate all safety related and vehicle related concerns to Transportation Manager immediately
• Support the Driver with maintaining cleanliness and order on the vehicle
• Use GPS or app-based tools to stay on schedule and follow assigned routes
• Assist driver with incoming and outgoing phone calls with dispatch team
• Follow company policies and safety procedures
• Participate in all mandatory staff meetings and training sessions

Skills

• Professional attitude and strong customer service skills
• Adapt to diverse transportation scenarios, ensuring safe passenger experiences in all situations.
• Valid driver’s license and clean driving record per company standards
• Dependable and punctual with strong time management
• Ability to follow routes, flexibility to adapt to schedule changes, and work independently
• Physically able to sit for long periods of time, enter/exit vehicle with ease, reach, kneel, bend and stretch, safely assist passengers and secure wheelchairs
• Basic familiarity with smartphone and applications – will train on industry-specific apps

This position is a split shift: 7:00am - 10:30am/2:00pm - 5:30pm Monday - Friday

Expected hours: 32.0 – 40.0 per week

Work Location: In person