Business Account Executive

Responsibilities:

• Customer Relationship Management & Retention – Serve as the primary contact for assigned accounts, build long-term customer relationships, and support customer retention through proactive engagement and follow-ups.
• Customer Communication & Account Coordination – Manage customer communications relating to RFQs, quotations, inventory, delivery schedules, service offerings, and project updates.
• Customer Satisfaction & Experience – Monitor customer satisfaction, gather and analyse feedback, address customer concerns, and coordinate service improvement initiatives.
• Cross-Functional Collaboration – Work with Business Development, Engineering, Operations, Production, Sales, Product, Marketing, and Marcom teams to align customer requirements and support customer engagement activities.
• CRM, Documentation & Reporting – Maintain accurate customer, proposal, and opportunity records in CRM/ERP platforms and prepare account performance, satisfaction, retention, and risk/opportunity reports.
• Knowledge Management & Documentation – Consolidate customer engagement learnings, success stories, case studies, proposal templates, and application-specific knowledge for internal reference and sharing.
• Market Research & Competitive Benchmarking – Research customer industries, solution trends, competitors, and customer requirements, and share relevant market insights with Business Development and other departments.
• Regulatory, Contractual & Compliance – Ensure proposals, communications, documentation, and business initiatives comply with company branding, SOPs, confidentiality requirements, ethical standards, and relevant industry regulations.

Requirements:

• Degree holder with at least 2 years of relevant experience in business development support, technical sales, customer support engineering, proposal engineering, solution architecture, key account management, or technical consultation.
• Proven track record in leading strategic projects, managing complex customer relationships, and converting opportunities into long-term business.
• Hands-on experience in industrial automation technologies, including mechanical/hardware engineering, software, IT infrastructure, and system integration.
• Strong proficiency in developing business and technical documentation, proposals, and presentations.
• Comfortable interacting with customers and handling complex inquiries with professionalism and urgency.
• Familiarity with CRM systems, project tracking tools, and documentation standards.
• Ability to manage multiple priorities under tight deadlines with strong attention to detail.
• Good command of English and Mandarin due to Taiwan, China etc client base.