Business Administration Apprentice

Business and Administration Apprentice (BAA)

CLOSING DATE: SUNDAY 13th SEPTEMBER 2026

Role Profile

The BAA at Picton has the opportunity to learn basic business skills in a friendly and supportive environment by gaining hands on experience as well as undertaking an apprenticeship under the guidance of a local College. The job covers a lot of areas, initially with close supervision, gaining increased independence as skills and experience develop. The BAA will need to be able to take direction; however, previous skills will be invaluable and will be developed as appropriate. The core areas of work will include marketing the Castle, gardens and specific events; providing administrative support to staff and volunteers; developing customer facing service, primarily to our visitors, and participating in helping to organise and run events.

Marketing

Marketing to potential visitors and supports of PCCT is core to our activities. The BAA will be expected to contribute to this theme by:

Creating content for social media (Facebook, Instagram etc).

Updating content on website, and if possible, helping to develop the site.

Undertaking internal and external communications including the production of event posters.

Producing content for the newsletter.

Administration

The Administrative team is small so the BAA can expect to be actively involved in the office by:

Sending and receiving emails.

Taking telephone calls, ensuring the caller is given the correct information, taking messages to pass to other staff members.

Updating information collected for the newsletter.

Producing and managing contact lists.

Supporting other office staff in all administrative areas.

Supporting the volunteers and other PCCT staff as necessary

Customer Service

Core to the visitor experience is their interaction with the ticket office and around the site. Accordingly, the BAA can expect to develop key customer relationship skills through:

Greeting and serving visitors at the ticket office, ensuring visitors are charged the correct admission fee, taking cash/card payments, cashing up at the end of each day.

Stewarding in castle rooms, greeting visitors, answering questions.

Training to be a Tour Guide.

Helping to plan and support guided tours including coach visits

Events

Events are key strand of PCCTs plans to engage with public raising the profile and bringing valuable income to the Trust. The BAA will be involved by:

Helping to plan, set up and participate in events as and when required.

Participating in planning the event programme and enacting the decisions made by the senior staff

Personal Development

The success of the apprenticeship will be dependant upon active participation in all aspects of the programme as well as a keen attitude towards the opportunities the apprenticeship offers. This will be achieved by:

Active interaction between the BAA and other staff including formal feedback on a fortnightly basis

A coherent workplan including agreeing objectives and areas for improvement/ development

Sound planning, in conjunction with Pembrokeshire College, on career development

Active involvement on the Apprentice programme

Identifying future opportunities for personal development

Working and engaging with the selected Mentor

Pay: £8.00 per hour

Expected hours: 37.5 per week

Benefits:

• Company pension
• On-site parking

Education:

• GCSE or equivalent (required)

Language:

• Welsh (preferred)

Work Location: In person