Business Analyst - Academic and Learning

Business Analyst — Academic & Learning

About the Role

We are seeking a Business Analyst Academic & Learning to support a major greenfield enterprise transformation programme.

You will work with business stakeholders and technical teams to capture, document, and validate requirements for academic and learning solutions, including Student Information Systems (SIS) and Learning Management Systems (LMS). You will translate business needs into clear, testable requirements that guide application implementation, configuration, and acceptance.

Key Responsibilities

Requirements Elicitation & Documentation

• Facilitate workshops, stakeholder interviews, and document reviews to understand business needs.
• Define business, functional, and non-functional requirements.
• Develop Business Requirements Documents (BRDs), use cases, and acceptance criteria.
• Assess requirement complexity, facilitate review meetings, and obtain stakeholder sign-off.
• Ensure analysis documentation is accurate, consistent, and suitable for implementation.

Academic & Learning Process Analysis

• Analyse current-state and future-state academic and learning processes, workflows, and data.
• Identify gaps, dependencies, and opportunities for process improvement.
• Translate academic and learning requirements into application roles, workflows, and configuration needs.
• Work with subject-matter experts to recommend practices that support effective use of SIS and LMS platforms.

Requirements Governance & Validation

• Maintain requirements traceability through solution design, configuration, testing, and acceptance.
• Assess the impact of requirement changes on business processes and solution scope.
• Validate requirements with stakeholders and resolve gaps or conflicting expectations.
• Support testing and User Acceptance Testing (UAT) against agreed acceptance criteria.

Stakeholder Collaboration & Delivery Support

• Collaborate with application architects, consultants, implementation teams, and testing specialists.
• Clarify requirements and support delivery across programme workstreams.
• Maintain documentation, requirements trackers, and outstanding-action logs.
• Communicate findings, recommendations, risks, and decisions to business and technical stakeholders.

Required Qualifications & Experience

• Bachelor’s degree in a relevant discipline, or an equivalent combination of education and professional experience.
• At least 5 years of relevant experience in consulting or business analysis, including at least 2 years in a similar consulting or requirements-management role.
• Proven experience in requirements elicitation, specification, validation, and management.
• Experience developing BRDs, process models, data models, use cases, and acceptance criteria.
• Strong understanding of requirements traceability and change-impact assessment.
• Experience using analysis and collaboration tools such as Visio, Jira, Azure DevOps, Confluence, or equivalent platforms.
• Ability to translate business requirements into application workflows and configuration specifications.
• Strong analytical, documentation, workshop facilitation, and stakeholder communication skills.
• Ability to collaborate across multiple technical and business workstreams.

Preferred Qualifications

• Experience in higher education, academic administration, or learning technology.
• Experience with Student Information Systems and Learning Management Systems.
• Experience with Ellucian Banner SIS and/or Moodle LMS .
• Knowledge of curriculum, student lifecycle, learning delivery, or assessment processes.
• Relevant business analysis or consulting certifications.
• An advanced degree in a relevant discipline.