Business Analyst & Client Support

About the role

Business Analyst cum Client Support role involving experience with campus management systems. Conduct presales/demo of the campus management system, assess and capture client's requirements through technical and functional assessment, consult and advise potential clients on business flows for campus management. Translate requirements into technical specs, liaise with the development team for Change Requests and act as project coordinator until project completion while ensuring first level support is maintained for clients. Provide post-implementation support to clients and act as first-level support provider for assigned clients, liaising with the Principal technical and support team.

Key responsibilities

• Work independently to assist clients in trouble-shooting and diagnosing issues faced by users of the software
• Conduct pro-active research to understand and assess pain points in client's business
• Provide detailed documentation of all interactions with clients, principals and internal teams
• Provide assistance to the Sales and Marketing team in pre-sales activities on solutions until contract is sealed, including conducting demos, system walk-throughs and providing write-ups

About you

• Minimum 4-7 years of experience