Business Analyst Associate

As a Business Analyst Associate within Payment Operations Transformation in Latin America, you will support the delivery of Payment Operations Transformation initiatives across Latin America by conducting end-to-end process analysis, documenting requirements, and ensuring alignment with global standards.

Job Responsibilities

• You will analyze end-to-end payments processes, identify pain points and root causes, and support the design of future-state improvements with a focus on standardization.
• You will elicit and document requirements for process changes, including user stories, acceptance criteria, process maps, and SOP updates, ensuring clarity and alignment with Technology and Operations SMEs.
• You will apply global delivery and documentation standards to LATAM initiatives, coordinate with global counterparts to incorporate best practices, and share regional learnings.
• You will support Agile execution activities (refinement, sprint planning, demos, retros), maintain backlog hygiene, and track actions, RAID inputs, dependencies, and milestones.
• You will prepare concise materials for working sessions and governance forums, and facilitate workshops with SMEs to validate processes, controls, and implementation readiness.
• You will use monday.com and Jira to manage work intake, maintain backlogs, track delivery, and support dashboards and reporting.

Required Qualifications, Capabilities And Skills

• At least 2–4 years of experience in business analysis, operations/process improvement, or project delivery roles with strong process orientation.
• Hands-on experience in operations process mapping and documentation (e.g., swim lanes, procedures, control points, handoffs).
• Practical experience working in Agile environments and proficiency using monday.com and Jira (tickets, workflows, backlog management, basic reporting).
• Strong analytical skills and attention to detail, with the ability to translate complex operational topics into clear, structured deliverables.
• Bilingual in Spanish and English (written and spoken).
• Payments domain expertise (products, end-to-end processing flows, operational practices, and exception management) and experience supporting transformation across regulated/control-focused environments (preferred).
• Experience supporting transformation across regulated/control-focused environments (preferred).
• Portuguese language skills (written and spoken) (preferred).

About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.