Business Analyst, Banking Operate Services

Your future team

As a global leader in providing managed services to the financial industry, Deloitte is deeply committed to expanding its Operate offering in the banking space, a model where Deloitte takes ownership of running critical middle- and back-office processes on behalf of banking clients, combining operational excellence with innovative technology.

Our Banking Operate practice has already identified and validated a comprehensive portfolio of services to be launched, covering multiple banking value chains. We are now entering a decisive phase: translating this strategic vision into detailed, actionable specifications that will serve as the foundation for service delivery, technology enablement, and client onboarding.

We are seeking a Business Analyst to join our Banking Operate development team. In this role, you will be responsible for authoring Business Requirements Documents (BRDs) and Service Functional Descriptions (SFDs) across our target service catalogue. You will work hand-in-hand with subject matter experts, partners, and technology teams to transform high-level service concepts into structured, implementable specifications, at pace.

This is a unique opportunity to shape the future of our banking managed services from the ground up, with a clear evolution path toward a Project Manager role to oversee the implementation and go-live of the services you will have helped design.

The advantages of joining us

• Career growth, your way Access top-notch training and career development. Start as the architect of our service specifications, then evolve into a project leadership role to drive implementation, with a clear progression path tailored to your ambitions.
• Global impact, local connections Work on strategic banking initiatives with international reach, collaborate with diverse teams of experts, and contribute to building a market-leading Operate offering from Luxembourg.
• Innovative work that matters Leverage the latest AI and LLM technologies to accelerate your work, tackle greenfield service design challenges, and directly contribute to a high-visibility growth initiative backed by firm leadership.

How you'll contribute to our success

• Author high-quality BRDs and SFDs for a portfolio of banking Operate services spanning multiple value chains (payments, securities, lending, investment management, cash management, trade finance, and more).
• Translate strategic service concepts into structured specifications, detailing functional scope, process flows, roles and responsibilities, SLAs, controls, data requirements, and technology dependencies.
• Engage with senior stakeholders and subject matter experts (partners, banking operations specialists, technology leads) to capture requirements, challenge assumptions, and ensure completeness and feasibility of specifications.
• Map end-to-end banking processes across middle and back office, identifying operational touchpoints, regulatory constraints, and integration requirements for each target service.
• Leverage AI tools and Large Language Models (LLMs) to accelerate research, drafting, benchmarking, and structuring of documentation, enabling rapid turnaround without compromising quality.
• Ensure consistency and standardisation across the full service catalogue, establishing reusable templates, taxonomies, and documentation standards.
• Identify dependencies, risks, and gaps early in the specification phase, proactively escalating and proposing solutions to keep the programme on track.
• Contribute to the definition of target operating models for each service, including process design, governance frameworks, technology requirements, and staffing considerations.
• Support the transition from design to delivery by preparing the ground for implementation, you will be positioned to take on project management responsibilities as services move into build and launch phases.
• Act as a central knowledge hub for banking Operate service design, maintaining a clear and organised repository of all specifications and supporting documentation.Profile description:

Your skills

• Bachelor’s degree in Business, Banking, Economics, or IT.
• Around 3-4 years of relevant experience in the banking industry.
• Solid knowledge of multiple banking value chains
• Proven experience writing Business Requirements Documents, functional specifications, or service descriptions.
• Strong understanding of banking processes, controls, and regulatory environment.
• Strong data affinity, including awareness of data flows, data governance, and data quality principles
• Familiarity with target operating model design, process mapping (BPMN or equivalent), and service delivery frameworks.
• Proficiency in project management methodologies and tools; certifications (e.g., PMP, PRINCE2, Agile) are an asset.
• Fluent in English.

We offer:

The advantages of joining us

• Career growth, your way Access top-notch training and career development. Start as the architect of our service specifications, then evolve into a project leadership role to drive implementation, with a clear progression path tailored to your ambitions.
• Global impact, local connections Work on strategic banking initiatives with international reach, collaborate with diverse teams of experts, and contribute to building a market-leading Operate offering from Luxembourg.
• Innovative work that matters Leverage the latest AI and LLM technologies to accelerate your work, tackle greenfield service design challenges, and directly contribute to a high-visibility growth initiative backed by firm leadership.