Business Analyst - CCS

Detailed description of work task to be carried out

• Design and plan desktop testing exercises aligned with Collaboration and Communication Services (CCS) objectives and regulatory expectations for banking operations.
• Develop realistic, MVB grounded scenarios that stress-test manual recovery procedures and interdependencies across business functions.
• Facilitate and host exercising workshops with key stakeholders across business units and support functions to validate crisis plans and identify operational gaps.
• Manage exercise logistics and coordination, including participant engagement, timing, documentation, real-time facilitation of desktop exercising sessions, and team coordination.
• Develop exercise material, participant guides, and facilitator notes that enable repeatable, high-quality execution of recovery exercises.
• Track and manage action items arising from testing exercises, coordinate follow-up actions, and provide timely updates to senior leadership and programme governance.
• Document testing outcomes, including findings, observations, gaps, and recommendations for Collaboration and Communication Services improvements.
• Collaborate with business continuity and crisis management teams to ensure alignment between recovery plans, crisis response protocols, and business continuity strategies.

Must-have knowledge and experience

• 3-5 years of experience in Business Continuity, Crisis Management, Operational Resilience, or related disciplines, with at least 1-2 years focused on testing, exercising or technical recovery planning.
• Proven hands-on expertise designing and executing testing exercises, including desktop exercises.
• Demonstrated experience in the FSI sector (banking, insurance, or equivalent), with solid understanding of how large financial organizations operate and manage technology dependencies.
• Proven expertise in BCCM (Business Continuity and Crisis Management) frameworks, methodologies, and best practices.
• Excellent facilitation skills: ability to engage senior leadership, manage differing perspectives, and drive productive discussions.
• Ability to work under pressure and adapt to changing priorities while maintaining focus on exercise objectives and outcomes.