Business Analyst (chat bot)

We are looking for a Business Analyst to join our Product Development Team. You will join the in-house development team, whose primary responsibility is analyzing and designing scenarios for B2B chat bot via Node-red. The role has all the advantages of working in a product team — versatile projects, plenty of independence, a chance to influence the direction of development, and the opportunity to grow with the role.

About us

Kyivstar.Tech is a Ukrainian hybrid IT company and a resident of Diia.City.

We are a subsidiary of Kyivstar, one of Ukraine's largest telecom operators.

Our mission is to change lives in Ukraine and around the world by creating technological solutions and products that unleash the potential of businesses and meet users' needs.

Over 500+ KS.Tech specialists work daily in various areas: mobile and web solutions, as well as design, development, support, and technical maintenance of high-performance systems and services.

We believe in innovations that truly bring quality changes and constantly challenge conventional approaches and solutions. Each of us is an adherent of entrepreneurial culture, which allows us never to stop, to evolve, and to create something new.

What you will do

• Work in a cross-functional team with analysts, developers & designers to deliver product features
• Identifying options for potential solutions and assessing them for technical and business suitability
• Working closely with the Product Manager, Development team, IT, external stakeholders, and end-users to ensure technical compatibility and user satisfaction
• Analyze requirements, and define use cases and functional requirements for the software
• Design chat bot scenarios for B2B users
• Creates and updates functional & technical descriptions of business processes related to supporting, configuration, and maintenance of the solution
• Perform requirements management, prioritization, traceability, verification, and validation of the requirements
• Backlog management and facilitation if needed
• Oversees test implementation, gathers feedback from users, and proposes functional improvements
• Selection and implementation of the necessary tools, technologies, and techniques

Qualifications and experience needed

• 2+ years of relevant working experience
• Experience producing solution artifacts, including UML, Use Cases, Business Rules, Functional & Non-Functional Specifications, etc
• Good knowledge of Scrum methodology and understanding of the BA role in the Scrum process
• Good understanding of web standards, protocols, messaging protocols, and data formats (REST, SOAP, JSON, XML, HTTP, FTP, TCP, etc.)
• Understanding of low code engineering
• Experience with configuration in Node-red
• Strong understanding of SDLC principles
• Understanding of CI/CD (principles, instruments)
• Good communication & facilitation skills
• Strong analytical and system thinking skills
• Team player with proven ability to work cross-functionally
• Can effectively deal with ambiguity

A plus would be

• Experience in low code programming
• Experience with data sources such as PostgreSQL, MySQL, MongoDB, or MS SQL servers
• Understanding and experience applying SOA, DDD, monolith, and design patterns
• Experience in designing RESTful APIs
• Basic expertise in mobile development technologies
• Experience in integration projects
• Excellent knowledge of Atlassian stack (Jira, Confluence)

What we offer

• Office or remote — it’s up to you
• Remote onboarding
• Performance bonuses
• We train employees with the opportunity to learn through the company’s library, internal resources, and programs from partners
• Health and life insurance
• Wellbeing program and corporate psychologist
• Reimbursement of expenses for Kyivstar mobile communication

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.