Business Analyst (Client Onboarding Projects)

Job Role :- Business Analyst (Client Onboarding Projects)

Job Location:

• Singapore

Experience:-  5+ Years

Roles & Responsibilities:_

• Gather, analyze, and document business requirements for client onboarding and Client Lifecycle Management (CLM) initiatives.
• Translate business requirements into functional specifications, user stories, and acceptance criteria.
• Facilitate workshops to define current and future-state onboarding processes.
• Develop process flows and document standard and exception scenarios.
• Act as the liaison between business stakeholders and technology teams to ensure accurate solution delivery.
• Track and resolve requirement gaps, process issues, and solution-related risks.
• Support User Acceptance Testing (UAT) by preparing test scenarios, coordinating business users, and validating outcomes.
• Conduct end-user training and knowledge transfer during implementation and go-live.

Skills & Requirements:_

• 5+ years of Business Analyst experience in Corporate Banking or Financial Services.
• 3+ years of experience in Client Onboarding, KYC, or Client Lifecycle Management (CLM) projects.
• Experience across the full project lifecycle, including requirements gathering, design, UAT, implementation, and post-go-live support.
• Strong knowledge of CLM processes, preferably with exposure to Pega CLM.
• Understanding of workflows, case management, integrations, data mapping, and non-functional requirements.
• Ability to create process flows, user stories, and functional documentation.
• Experience supporting automation or digitization initiatives is an advantage.
• Excellent stakeholder management, communication, analytical, and problem-solving skills.
• Ability to manage multiple priorities and deliver in a fast-paced environment.