Business Analyst

Purpose

The Business Analyst establishes and maintains the link between TNPA’s port business functions and the ICT / SAP solution teams. The role elicits, analyses, documents and validates business and functional requirements, and translates these into clear specifications that enable the design, configuration and delivery of effective SAP solutions across TNPA’s eight (8) commercial seaports.

The incumbent drives business-process analysis and improvement, supports the SAP project and support teams throughout the delivery lifecycle, and ensures that delivered solutions meet TNPA business needs and the agreed SLAs.

Responsibilities

• Conduct business engagements and workshops to gather, analyse and prioritise business and functional requirements across the relevant SAP modules.

• Document business requirements specifications, functional specifications, process maps (as-is / to-be) and use cases to a standard suitable for SAP configuration and development.

• Analyse and re-engineer business processes, identifying opportunities to optimise and standardise processes through SAP capability.

• Translate business requirements into functional designs in conjunction with SAP functional and technical consultants and hand over specifications to ABAP developers and configurers.

• Facilitate fit-gap analysis between business requirements and standard SAP functionality and recommend appropriate solution options.

• Support the development of test scenarios and test cases, participate in functional, integration and user-acceptance testing (UAT), and validate that solutions meet requirements.

• Manage requirements traceability and support change requests through the change-control process.

• Support end-user training, prepare user documentation and provide business-facing support during cut-over and hyper-care.

• Act as a liaison between business stakeholders, the SAP team, vendors and the ICT Project Manager, keeping stakeholders informed of progress, issues and resolutions.

• Provide input into solution designs to ensure alignment with TNPA’s business objectives and enterprise architecture.

Position Challenges

• Reconciling differing requirements across multiple ports and business units into standardised, sustainable solutions.

• Translating operational port business language into precise SAP functional specifications.

• Managing scope and stakeholder expectations across concurrent SAP initiatives.

Decision Making

• Determine the analysis approach and elicitation techniques appropriate to each engagement.

• Recommend solution options and process improvements based on fit-gap analysis.

• Assess and advise on the business impact of change requests and defects.

Qualifications and Experience

• Bachelor’s degree / National Diploma in Information Systems, Business, Commerce or a related discipline.

• Business Analysis certification (e.g. IIBA-CBAP / CCBA or equivalent) is advantageous.

• 5–7 years’ business-analysis experience, including demonstrable experience on SAP implementation and / or support projects.

• Experience across one or more SAP functional areas (e.g. Finance, Logistics, Materials Management, Sales & Distribution).

• Knowledge of both waterfall and agile delivery methodologies.

Skills Required

• Strong requirements elicitation, analysis, documentation and process-modelling skills (e.g. BPMN, ARIS or Visio).

• Understanding of SAP business processes and integration between SAP modules.

• Experience with functional and UAT testing and defect management.

• Excellent oral and written communication, facilitation and stakeholder-engagement skills.

• Strong analytical and problem-solving ability and attention to detail.

How to apply — This position is immediate. If interested, please send your CV to [email protected] as soon as possible for consideration and the next steps. Kindly indicate the role applied for in the subject line.

Pay: R30 000,00 - R150 914,80 per month

Work Location: Hybrid remote in Durban, KwaZulu-Natal