Business Analyst

Your Mission

• Understand, analyze and evaluate all aspects of Lollypop s services, effectively complete the process of discovery, requirement gathering and documentation of business specifications for projects as assigned

• Documentation of formal requirements, use cases, user stories, user journey which ensure that the solutions proposed are fit for purpose, meet business needs and are operationally sustainable.

• Critically evaluate information gathered from multiple sources, reconcile conflicts, and translate high-level ideas and information into a general understanding that can be documented and understood by all team members.

• Gather market intelligence to drive best-in-class business processes (Competitor research, exploring external vendor solutions, benchmarking practices)

• Provide senior management and client stakeholders with regular updates on deliverable timeline and project status.

• Gather market intelligence to drive best-in-class business processes (Competitor research, exploring external vendor solutions, benchmarking practices)

• Foster a team dynamic that is motivated to improve the customer experience and key performance indicators

• Ensure proper requirement traceability and delivery during development

• Upsell / cross-sell Lollypop s offerings wherever applicable

Superpowers You Will Need

• 3+ years of relevant experience in business analysis, product management, or project management

• Proficient in Microsoft Excel, Word and Powerpoint

• Great communication skills; the ability to clearly explain design decisions and process to stakeholders

• Strong business acumen and ability to intelligently articulate problems and solutions

• Solid organisational skills, including multitasking and time-management

• Ability to identify a problem, execute a solution, and escalate if necessary

• A desire to work within a diverse, collaborative, and driven professional environment

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