Business Analyst

Who you are

• A great communicator who can engage with all levels of stakeholders and work effectively with the Development teams
• Proven experience in a Business Analyst role within financial services working on complex business and technical solutions
• Experienced in Agile practices including Backlog management, prioritisation, Story refinement, Sprint planning
• Experience in areas such as client onboarding, CRM and sales area
• Enthusiastic in analysing and improving users end-to-end user journeys and experience across multiple channels (desktop & mobile platforms)
• Proven experience using wire framing /prototyping tools i.e. Miro, Figma
• Proven experience using collaboration tools i.e. Teams, Miro
• An understanding of XML/JSON is highly desirable
• Good technical knowledge and understanding of integrated IT systems and software development life cycle is highly desirable
• Self-motivated with the ability to drive projects forward to successful completion
• Use your existing skills and industry knowledge to mentor other Business analysts and team members

What the job involves

• We are experiencing rapid growth and undergoing transformation, as the Business Analyst you will work within the BA team to help deliver new features to our varied customer base
• We are continuously looking to improve a clients onboarding journey from the point of registration, Account applications, Processing of the accounts including necessary KYC, Sanctions and regulatory checks to the point the users account is successfully opened
• This covers support across the various regions CMC Markets operates in which each have their own regional requirements
• You will experience highly engaged senior stakeholders and help manage and support the delivery of a varied set of strategic projects across different areas of the products
• It is fast paced, we have a fantastic culture, and a passion for innovation and the desire to be the best at what we do
• You will engage with the project stakeholders and use your comprehensive skills to lead the analysis on a set of strategic projects across the various platforms (and assist in other areas)
• You will create user stories to a high standard and specification that represent the business needs, translating these into technical requirements and work with the development and QA teams to deliver the projects
• You will always need to consider any change on the impact to a Clients Onboarding journey
• Manage and prioritise the Backlog of requirements for the development team
• You will assist in the acceptance testing of project deliverables and support of existing system
• Conduct impact analysis based on requirement changes assessing the affect of Operations users and systems
• Generation and monitoring of Reports that track performance and impact to client journeys
• When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high quality service that presents a professional and positive image of CMC Markets
• Take all reasonable steps to ensure appropriate confidentiality
• Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this role

Benefits

• Pension: 9% = 5% company contribution and 4% self-contribution -CMC Markets will match up to 7%
• Life Assurance: 4 x salary
• Health Insurance provided through Vitality
• Income Protection
• Holiday: 25 days - per calendar year + additional day off for your birthday
• Breakfast provided for office days
• Discretionary Bonus