Business Analyst

Role Description:

Responsible for requirements engineering activities within the scope of the application development lifecycle according to the defined standards and policies. The Requirements Engineer / Business Analyst is responsible for identification, analysis and preparation of explicit and implicit stakeholder requirements and drives the functional support for business applications. The Requirements Engineer / Business Analyst keeps the Requirements Lead informed on the progress, issues and risks.

Key Accountabilities & Responsibilities:

• Identifies, documents, reviews and manages all requirements for projects and maintenance and supports in change requests and contributes to solution component description
• Selects the most appropriate means of representing business requirements Defines the expected functional test outcomes
• Support in UAT testing of the developments.
• Executes application support and collects, classifies, forwards and checks that all requests for support with regards to functional operations
• Investigates causes of incidents and seeks resolution and escalates unresolved incidents and facilitates recovery
• Ensures all quality criteria for every requirement and evaluates according to importance and/or stability Support the early-stage involvement in project – contribution in project estimations in regard to test area and requirements analysis
• Support to make the existing system BPMS Appian GenAI-ready will be one of the main tasks over the next few years

Key Competencies & Skills required:

Technical:

• IT technical background Appian experience
• Experience in Agile Practices (Scrum, Kanban and Lean methodologies)
• ITIL experience appreciated
• Knowledge of process design
• Test Planning and execution and data management expertise
• Pega or BPM experience

Nice to have:

• Experience in Web Methods
• Knowledge of Insurance domain
• Knowledge of Healthcare domain
• Knowledge of ServiceNow.
• Experience with collaboration tools like Jira/Confluence
• Experience with test automation tools like Tosca, playwright