Business Analyst

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards.

Be a key player in our Digital Transformation team
As we continue our growth journey, we are looking for an experienced Business Analyst to help identify, shape and prioritise opportunities that improve operational performance, customer outcomes and business value across the organisation.

Working alongside senior operational leaders to understand how the business currently operates, identify opportunities for improvement, build evidence-based business cases and support decision-making that drives measurable outcomes.

Key Responsibilities

Opportunity Discovery

Identify opportunities to improve processes, systems, customer outcomes and business performance

Facilitate discovery workshops and stakeholder engagement sessions

Diagnose operational challenges and identify root causes

Maintain a pipeline of improvement opportunities

Business Analysis
Gather and analyse business requirements

Produce process maps and workflow analysis

Assess impacts, dependencies and risks

Support evidence-based decision-making

Process Improvement
Analyse end-to-end business processes

Identify inefficiencies, rework and manual effort

Recommend practical improvements

Support continuous improvement initiatives

Benefits & Business Cases
Develop business cases supporting investment decisions

Define measurable benefits and success criteria

Support ROI assessments

Help prioritise opportunities based on value and strategic alignment

Strategic Enablement
Support business transformation initiatives

Contribute to roadmap development activities

Assist capability maturity and improvement programmes

Support continuous improvement across the organisation

Data, AI & Modern Technology Focus
You will be comfortable exploring how:
Data can support better decisions

Reporting and insight can improve performance

Automation can reduce manual effort

AI can enhance productivity and effectiveness

You are not expected to design solutions, build integrations or develop systems yourself.

Instead, you will help identify where technology can create value and work with specialist internal and external delivery teams to turn opportunities into outcomes.

Hybrid working – 2-3 days a week in the Reigate office
Salary £60-£70k DOE

The talents we are excited to see
You are naturally curious, enjoy understanding how organisations really work and thrive in fast-moving environments, solving business challenges and delivering measurable results.

You are likely to have experience in:
Business Analysis

Process Improvement

Continuous Improvement

Business Change

Operational Excellence

Digital Transformation

This role is likely to suit somebody who has worked in:
Growing SMEs

Scale-up organisations

Technology services businesses

Managed service providers

Telecoms organisations

Your exclusive benefits

• A comprehensive Private Healthcare and Cash Plan
• Pension and life insurance
• Entry to the £3,000 quarterly Dreamball draw
• Personalised training and development pathways
• Regular fully funded companywide events
• Monthly ‘outstanding performer’ accolades
• Enriching paid volunteering days
• A rewarding Refer a friend scheme (£1,000)
• The flexibility to adjust your holiday allowance (25 days pa)
• Complimentary daily breakfasts in the office

Where your values align with ours
Work together to win together
Be brave and think differently
Own it and never give up
Strive to be the best
Stay curious and keep learning

Meet Opus
Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.

By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.

If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.