Business Analyst

We are looking for a Product-Driven Business Analyst (BA) who looks beyond just "gathering requirements" to truly understand the why behind what we build. In this role, you won’t just manage a backlog; you will act as a critical bridge between strategy and execution, transforming customer problems into scalable product features.

You possess a product mindset, meaning you prioritize user impact, value delivery, and data over rigid checklists. Working side-by-side with Product Managers, Engineers, and UX designers, you will help define the product vision, validate assumptions, and ensure our development team is always building the highest-leverage solutions.

What you’ll do

1. Translate Vision into Action: Own the translation of high-level product strategy and roadmaps into crisp, actionable user stories, acceptance criteria, and technical specifications.
2. Focus on Outcomes over Outputs: Analyze complex workflows and user data to ensure the features we build solve real user pain points and drive core business metrics.
3. Bridge the Gap: Act as the day-to-day partner for the engineering team, clarifying scope, triaging trade-offs, and ensuring alignment with the overarching product goals.
4. Data-Driven Prioritization: Use quantitative metrics and qualitative feedback to help prioritize the backlog, balancing quick wins with long-term strategic initiatives.
5. The Product Mindset: You don’t just ask "What do you want built?" You ask "What problem are we trying to solve, and how will we measure success?"
6. Agile Fluent: Deep experience working in fast-paced Agile/Scrum environments, with a strong mastery of writing user stories, behavior-driven development (BDD), and mapping user journeys.
7. Systems Thinker: Ability to see how individual features impact the broader ecosystem, ensuring technical scalability and a seamless user experience.

Key Responsibilities

Requirement Gathering

• Engage with stakeholders to gather business needs, pain points, and expectations.

Documentation

• Prepare user stories, functional requirements, process flows, and acceptance criteria.

Stakeholder Communication

• Act as the link between business users, project teams, and technical teams.

Process Analysis

• Analyse current processes and propose improved future-state processes.

Acceptance Criteria

• Define clear acceptance criteria for each requirement or user story.

Clarifications

• Provide clarification on business rules, requirements, and expected outcomes.

Testing Support

• Support UAT by guiding users and confirming business expectations.

Defect Management

• Assess business impact of defects and support prioritisation.

Change Requests

• Analyse change requests and assess impact on scope, process, and users.

User Acceptance Testing

• Coordinate with users for UAT and support sign-off.

Release Readiness

• Confirm that business requirements and user expectations are met.

Continuous Improvement

• Identify opportunities to improve business processes and requirement quality.

Cross-Functional Awareness

• Understand QA principles to write clear, complete, and testable requirements.

Product Ownership Mindset & Responsibilities

Deep enough understanding of the client's product needs to critically challenge every aspect of development and testing — and to question the client's own requirements where needed — removing bias and assumption to arrive at the strongest possible product outcome.

• Own and prioritise the product backlog based on business value, customer impact, and stakeholder input.
• Define and communicate a clear product vision and roadmap to stakeholders and the delivery team.
• Translate business goals into epics, features, and well-defined user stories.
• Make trade-off decisions between scope, time, and quality to maximise value delivery each sprint.
• Review and accept completed work against defined acceptance criteria before release.
• Prior experience working as, or closely with, a Product Owner is required, including backlog ownership, prioritisation, and stakeholder sign-off.

Nice to Have

• Prior exposure to the Insurance sector, with an understanding of its typical products, processes, or regulatory considerations, would be an advantage.