Business Analyst

Key Responsibilities

• Gather, document, analyze, and validate functional requirements for banking and financial services modules delivered through Microsoft Dynamics CRM.
• Work closely with business stakeholders, product owners, SMEs, technical teams, and delivery teams to understand business needs and translate them into actionable requirements.
• Translate business requirements into detailed functional specifications, user stories, business rules, and acceptance criteria for development and QA teams.
• Develop and maintain business process flows, workflows, wireframes, functional specifications, and other project documentation.
• Collaborate with banking client stakeholders to clarify requirements, prioritize scope, and manage requirement changes throughout the project lifecycle.
• Develop and maintain Requirements Traceability Matrices (RTMs) linking business requirements to test cases and automation coverage.
• Partner with QA and test automation teams to ensure that manual and automated testing adequately covers actual business scenarios and requirements.
• Review test coverage and identify potential gaps between business requirements and QA automation coverage, including Playwright-based automation.
• Support QA teams by providing clarification on functional requirements, business rules, acceptance criteria, and expected system behavior.
• Support User Acceptance Testing (UAT) planning, preparation, execution, issue clarification, and business sign-off activities.
• Facilitate requirement walkthroughs, stakeholder discussions, and validation sessions.
• Assist in identifying gaps, dependencies, risks, and potential impacts associated with business and system requirements.
• Ensure requirements and functional documentation remain accurate, complete, traceable, and aligned with approved scope.
• Maintain project requirements and documentation using tools such as JIRA, Confluence, or equivalent platforms.
• Support project delivery teams throughout the development, testing, implementation, and post-implementation phases.

Qualifications and Requirements

• 6–8 years of experience as a Business Analyst supporting banking or financial services IT programs.
• Strong functional understanding of Microsoft Dynamics CRM implementations within the banking or financial services sector.
• Experience with CRM processes such as case management, customer onboarding, lending workflows, or similar banking processes.
• Strong experience in requirements gathering, analysis, documentation, validation, and traceability.
• Excellent stakeholder management and communication skills, with the ability to work effectively with banking clients and cross-functional teams.
• Experience creating functional specifications, user stories, acceptance criteria, process flows, wireframes, and business documentation.
• Working knowledge of the QA lifecycle, including test planning, test cases, defect management, UAT, and requirements traceability.
• Ability to review and assess manual and automated test coverage, including familiarity with Playwright automation, without requiring hands-on scripting expertise.
• Experience using JIRA, Confluence, or equivalent requirements and delivery management tools.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to manage multiple requirements, priorities, and stakeholders in a fast-paced project environment.
• Experience working in Agile/Scrum or other structured software delivery methodologies is preferred.
• Knowledge of banking products, processes, and regulatory environments is highly desirable.