Business Analyst

Job Title: Business Analyst IT Development Team (Travel Domain)

Experience: 4–8 Years

Employment Type: Full-time

Location: Gurugram

Role Overview

We are looking for a skilled and detail-oriented Business Analyst to join our IT Development Team.

The ideal candidate will bridge the gap between business stakeholders and technical teams by

translating business needs into clear functional and technical documentation. This role requires strong

experience in BRD, FRD, SQL, API analysis and implementation, along with hands-on exposure to

travel booking systems, GDS/API integrations, secure payment workflows, and Agile project

management.

Key Responsibilities

• Analyze business requirements and travel APIs (Sabre, Amadeus, Tripro, etc.) for:

Flight and hotel booking engines

Itinerary management systems

Pricing, availability, and ticketing workflows

Payment, refund, and reconciliation processes

• Prepare, maintain, and update:

Business Requirement Documents (BRD)

Functional Requirement Documents (FRD)

• Collaborate with product owners and stakeholders to define:

Product features

User stories

Acceptance criteria

• Work closely with development teams to implement secure, scalable, and high-performance

solutions.

• Perform gap analysis between existing systems and proposed business requirements
• Support UAT and QA teams by:

Creating and reviewing test cases

Clarifying requirements

Validating defects and ensuring closure

• Provide deep support in API integration and implementation, including:

REST and SOAP APIs

Request/response mapping

Authentication and error handling

• Write and execute SQL/MySQL queries for:

Data validation

Reporting

Root-cause analysis

• Create data-driven reports and dashboards to track KPIs and identify improvement
• Manage requirements, user stories, tasks, and defects using Bitrix
• Actively participate in Agile/Scrum ceremonies:

Sprint Planning

Daily Stand-ups

Sprint Reviews

Retrospectives

Required Skills & Experience

Mandatory Skills:

• 4-8 years of experience as a Business Analyst in Travel Tech and/or FinTech
• Strong experience in BRD and FRD documentation
• Hands-on experience with SQL/MySQL:

Queries & Joins

Subqueries

Data validation

• Strong understanding of API concepts and integrations, including:

REST/SOAP APIs

JSON/XML

Authentication (OAuth, API keys, tokens)

• Experience working closely with development teams on API implementation
• Proficiency in Bitrix for:

Requirement tracking

User stories

Sprint and backlog management

• Strong analytical and problem-solving abilities
• Excellent written, verbal, and stakeholder communication skills

Technical & Domain Knowledge

• Strong understanding of SDLC and Agile/Scrum methodologies
• Experience working with cross-functional teams (Product, Development, QA, Bitrix24)
• Ability to perform impact analysis, dependency analysis, and change management
• Familiarity with tools such as Postman, Swagger, and Confluence

Educational Qualification

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related

field.

Preferred Qualifications (Good to Have)

• Certifications in Business Analysis (CBAP, PMI-PBA) or Agile methodologies
• Experience with:

Microservices-based architectures

High-volume transaction systems

Travel booking platforms or payment ecosystem solutions