Business Analyst

CrecenTech Systems Pvt. Ltd. is looking for an experienced and detail-oriented Business Analyst to join our team. The ideal candidate should have strong experience in business analysis, client communication, requirement gathering, project documentation, software development processes, and project management tools.

The selected candidate will be responsible for understanding business needs, documenting software requirements, coordinating with clients and internal teams, supporting project execution, and ensuring smooth communication between stakeholders, developers, QA teams, and project managers.

This role is suitable for someone with strong analytical skills, excellent communication abilities, and hands-on experience working in a software development or IT services environment.

Key Responsibilities

• Gather, analyze, and document business and software requirements.
• Prepare detailed functional, non-functional, usability, and quality requirements.
• Write user stories, acceptance criteria, and requirement specifications.
• Evaluate existing business processes and suggest improvements.
• Conduct requirement clarification and impact analysis for change requests.
• Coordinate with clients to understand their needs and provide suitable business or technical solutions.
• Maintain strong client relationships through regular communication, meetings, and follow-ups.
• Prepare and deliver product demos, presentations, and client onboarding sessions.
• Respond to RFIs/RFPs and support customized proposal documentation.
• Work closely with development, QA, DevOps, and project management teams.
• Use tools such as JIRA, Confluence, Trello, or similar platforms to manage tasks, sprints, and project progress.
• Support Agile ceremonies, including daily stand-ups, sprint reviews, and retrospectives.
• Maintain project documentation, progress reports, and status updates for internal and external stakeholders.
• Support QA activities by preparing test cases and participating in user acceptance testing.
• Assist in troubleshooting by reviewing system behavior, UI issues, APIs, databases, logs, and reported concerns.
• Provide Tier 1 and Tier 2 technical support to clients where required.
• Maintain ticketing systems and ensure timely updates on client issues.
• Create and update user manuals, SOPs, training guides, and process documentation.
• Conduct training sessions, workshops, and knowledge-sharing sessions for clients and internal teams.
• Record product training sessions and manage training content for internal use.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 3–5 years of relevant experience as a Business Analyst in a software development or IT services environment.
• Strong understanding of software development methodologies and project lifecycle.
• Hands-on experience with Agile, Scrum, Kanban, or similar methodologies.
• Good knowledge of project management tools such as JIRA, Confluence, Trello, or similar platforms.
• Strong experience in requirement gathering, documentation, user stories, and acceptance criteria.
• Excellent written and verbal communication skills.
• Strong client handling, stakeholder management, and presentation skills.
• Good analytical, problem-solving, and decision-making abilities.
• Ability to manage multiple stakeholders and prioritize tasks effectively.
• Strong attention to detail, ownership, and accountability.
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Experience with HRMS, CRM, time tracking systems, cloud-based systems, or technical support platforms will be preferred.

Preferred Qualifications

• Certification in Business Analysis, Agile, Scrum, or Project Management will be a plus.
• Experience working directly with developers, QA engineers, DevOps teams, and technical leads.
• Exposure to API documentation, data analytics, reporting dashboards, and system integrations.
• Experience preparing client-facing documentation, training materials, SOPs, and product manuals.
• Ability to understand technical issues and communicate them clearly to both technical and non-technical stakeholders.

Required Skills

• Business Analysis
• Requirement Gathering
• Client Communication
• Project Documentation
• User Stories & Acceptance Criteria
• Agile / Scrum / Kanban
• JIRA / Confluence / Trello
• UAT Support
• Technical Support
• Process Documentation
• Stakeholder Management
• Software Development Lifecycle

Application Question(s):

• Are you proficient in using project management tools like JIRA, Confluence, or Trello?

• Have you previously gathered, analyzed, and documented detailed software requirements, including functional and non-functional specifications?

• Are you experienced in working directly with clients, including handling RFIs/RFPs, conducting demos, and providing technical support?

• Do you have experience with Agile, Scrum, or Kanban project management methodologies?

• Are you comfortable working Night-Shift?

• What's your salary expectations?

Work Location: In person