Business Analyst

Company Overview BotCity is building the future of automation with the Governance Platform for Python automations and AI Agents. We empower enterprises to innovate at scale, bringing governance, control, and observability to every automation project. Our philosophy is simple: automation is software, and software deserves the same high-code standards that drive innovation in AI and machine learning.

We recently raised a $12M Series A, led by Four Rivers with participation from Y Combinator, SoftBank, and top industry leaders such as Lew Cirne (New Relic), Rod Johnson (Spring Source), and Walter Kortschak (Summit Partners | Firestreak Ventures). With 1,000+ customers in 70+ countries, including Bayer and LG, and recognition by G2 (2024) as one of the world’s top 25 emerging platforms, BotCity is scaling fast.

We’re a global remote company with teams across the US and LATAM, united by a shared vision to redefine how enterprises build and manage automation. If you’re looking for an environment that values impact, autonomy, and excellence, we’d love for you to join us on this journey.

Role Overview The Business Analyst will be responsible for leading process discovery and analysis for BotCity clients, mapping and optimizing workflows to uncover automation opportunities that drive efficiency, scalability, and measurable business value. This person will document and validate client and internal workflows, deliver key project artifacts such as PDDs and SDDs, keep stakeholders aligned through regular touchpoints, and contribute data-driven insights that inform product strategy. This role is built for someone with solid experience in process mapping and requirements gathering (including SaaS products), who is process oriented, communicates clearly, prioritizes customer experience, and builds strong stakeholder relationships, while staying organized and analytical in ambiguous or fast-changing environments. This role reports to the Delivery Manager.

Responsibilities

• Lead discovery sessions and workshops with clients to gather, validate, and document business requirements, workflows, and processes.
• Map “current” and “future” processes, identifying bottlenecks, inefficiencies, and opportunities for automation.
• Develop detailed functional specifications, user stories, and process documentation to guide the implementation of automation.
• Serve as a liaison between client stakeholder, both technical and non-technica and BotCity’s technical team, ensuring clarity and a shared understanding of requirements.
• Maintain and continuously improve the repository of business processes, workflows, and project documentation.
• Participate in testing activities to ensure that solutions meet business requirements and quality standards.
• Collaborate with cross-functional teams to ensure the successful implementation of solutions.
• Support change management activities, including training materials, process documentation, and handover guides.
• Monitor process performance metrics and post-implementation results (e.g., time savings, error reduction).
• Contribute best practices, templates, and manuals for process mapping and analysis in the Professional Services area.

Requisitos Required Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Engineering, or a related field.
• Proven track record (3+years) as a business or process analyst.
• Experience with process mapping in SaaS, consulting, or automation projects.
• Experience using MS Office/Excel, Google Suite, and Notion.
• Takes ownership and acts with a bias for action, driving initiatives to completion, taking calculated risks, and escalating when needed.
• Stays coachable and earns trust by seeking and acting on feedback while building strong, honest relationships with clients and peers.
• Puts the customer first while communicating proactively, clearly, and concisely.
• Portuguese - Fluent.
• English - Advanced.
• Ability to travel as needed to support events and meet the team.

Preferred Qualifications

• Experience supporting process improvement or digital transformation initiatives.
• Familiarity with BotCity products.
• Prior experience in an early-stage, high-growth, and fast-paced startup environment.
• Familiarity with agile methodologies.
• Spanish - Advanced.