Business Analyst

Job Information

• Date Opened 08/26/2026
• Job Type Full time
• Industry Telecommunications
• City Gurugram
• State/Province Uttar Pradesh
• Country India
• Zip/Postal Code 122001

Job Description

Role Description This full-time Telecom BSS Transformation (IT) role focuses on B2C and B2B operations. The role involves supporting and transforming Business Support Systems (BSS) to improve customer journeys, billing, charging, customer relationship management, and order management across consumer and enterprise segments. Day-to-day responsibilities include analyzing business and technical requirements, configuring and maintaining BSS platforms, coordinating with network and IT teams, and troubleshooting incidents to ensure service continuity. The role also requires collaborating with stakeholders to define process improvements, supporting rollout of new products and offers, ensuring compliance with security and regulatory standards, and documenting systems, processes, and changes. The individual will participate in testing and deployment activities, monitor system performance, and contribute to continuous optimization of telecom IT and BSS capabilities.

Requirements

Qualifications

• Strong foundation in Information Technology with experience in telecom IT or BSS environments, including exposure to billing, CRM, and order management systems.
• Network Administration skills with the ability to work closely with network and infrastructure teams to support integrated BSS solutions.
• Troubleshooting and problem-solving skills to diagnose and resolve complex system, integration, and performance issues.
• Knowledge of Network Security principles and practices to support secure configuration, data protection, and compliance in telecom systems.
• Customer Service orientation with the ability to understand stakeholder needs and translate them into effective technical and process solutions.
• Experience with B2C and B2B telecom processes, such as provisioning, billing, charging, and customer lifecycle management, is highly advantageous.
• Familiarity with APIs, integrations, and middleware tools used in telecom BSS ecosystems; experience with testing and deployment methodologies.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• Strong communication and collaboration skills, with the ability to work effectively