Business Analyst

SoftwareSeni is a Software Development Company based in Yogyakarta & Sydney, Australia. We have been designing and developing phone apps, websites, and mobile experiences. We love solving tough problems – from user experience to design and code. We build enterprise web-based solutions for clients all over the world, from Australia, Indonesia, Europe, Africa, and America. Our clients from Indonesia: Astra International, Traveloka, Angkasa Pura, and Peduli Anak Foundation. Our clients from Australia: Bike Exchange, Downsizing, Red Balloon, Sectara, and many more.

What will you get?

• Competitive Salary. We believe that salary is one of the main factors that keep the employee in the company, therefore, we can guarantee a competitive salary for our Staff.
• Career Development & Training. We have a wonderful onboarding process where we help new team members get familiar with how we work.
• Reasonable & Flexible Schedules. We are encouraging a culture where people can have a good work-life balance. Our schedules are pretty flexible. Need to run an errand in the middle of the day? Totally cool.
• English Class. Working in SoftwareSeni means that you would get massive improvement in your English, both spoken and written guarantee!
• Annual Leave entitlement. 12 working days, which can be taken after 3 months of joining.
• Salary Review Twice a year. We will review your salary twice annually in December and June. So, you can focus on your work and improve your performance every day.
• Relocation Allowance. We provide a relocation allowance if you do not live in Yogyakarta. The allowance will cover moving costs for you and your family.
• Staff Engagement Activities. We provide fun icebreaker activities in the middle of our working hours to chill and build relationships with all the staff. Sounds fun, right?
• Birthday Leave. We also want to celebrate our staff's happiest day by giving them a half-day leave on their birthday.

Requirements:

• Minimum 3 years of experience in Business Analysis, Reporting, Operations, or a similar role.
• Advanced proficiency in Microsoft Excel, including complex formulas such as VLOOKUP, INDEX-MATCH, XLOOKUP, pivot tables, and data summarization.
• Strong experience in data analysis, cleaning, reshaping, and reconciliation across multiple data sources.
• Experience building clear and structured Excel reports, dashboards, and summaries from raw exported data.
• Strong attention to detail, particularly when matching and reconciling records across different systems.
• Experience with VBA or Excel Macros for automating repetitive spreadsheet tasks is strongly preferred.
• Ability to map, document, and explain business processes and workflows clearly for both business and technical stakeholders.
• Strong automation mindset, with the ability to identify manual processes that can be improved or automated.
• Experience translating business processes and rules into clear, actionable requirements for development teams.
• Comfortable working closely with developers to validate automated solutions against existing manual processes and identify discrepancies or edge cases.
• Proactive in identifying process risks, data quality issues, manual error points, and opportunities for improvement.
• Strong cross-functional communication skills, with the ability to communicate technical constraints to business stakeholders and translate business requirements into clear specifications for developers.
• Experience with CRM data exports and reconciliation processes is a plus.
• Familiarity with SFTP or scheduled file-transfer workflows is a plus.
• Exposure to dialer or campaign management systems is a plus.
• Detail-oriented, proactive, adaptable, and comfortable managing recurring reporting workflows.
• Possess strong English communication skills, both written and spoken.
• Having experience with front-end development will be a plus
• Willing to work onsite at our Yogyakarta Office.

Responsibilities:

• Take ownership of recurring Excel-based reporting workflows, including data extraction, reconciliation, transformation, and report preparation.
• Ensure reports are delivered accurately and on time, in accordance with weekly or monthly schedules.
• Work closely with internal stakeholders to understand existing processes and ensure a smooth handover and transition.
• Document reporting workflows clearly, including data inputs, transformation rules, matching logic, exceptions, and outputs.
• Identify opportunities to improve and automate manual processes and translate them into clear requirements for the development team.
• Collaborate with developers throughout the automation process to validate automated outputs against existing manual reports.
• Identify and proactively address data quality issues, process risks, and potential failure points.
• Act as a bridge between business stakeholders and the development team, translating business needs into clear and actionable requirements.
• Continuously identify opportunities to improve reporting accuracy, efficiency, and scalability.

⚠️ Note: This position requires fluency in English, as most communication will be conducted in English.
If you’re confident (or eager to grow) in using English at work, this position could be a great fit.

Disclaimer: By submitting your application, you consent to PT Software Services Indonesia collecting and processing your information for recruitment purposes. Please submit only your CV/resume at this stage; do not attach additional personal identification or sensitive documents. Your details will be treated with strict confidentiality and used solely to evaluate your application for current or future employment opportunities with us.