Business Analyst

Job Role

System Support

• Provides timely and effective support to users of the Mobile application.
• Addresses, investigates, and coordinates the resolution of concerns raised by Partner Portal and Core System users
• Attends monthly meetings with MIC, MIS, Partners and other stakeholders as required.
• Coordinates with users and other teams to monitor and follow up on reported system issues until resolution.
• Provides user guidance and conducts system user's training.
• Monitors recurring system issues and recommends enhancements / improvements to minimize operational disruptions.

Business Analysis

• Reviews, analyzes and validates enhancement requests for Microinsurance systems from various users and stakeholders.
• Gathers and documents business requirements through discussions, workshops and interviews with the stakeholders.
• Prepares clear and comprehensive Business and Functional requirements for the approved system enhancements.
• Coordinates with DT Team and Project Owners to ensure BRD are properly understood and signed-off.
• Validates delivered system enhancements against approved BRD.
• Maintains proper documentation of requirements, process flows, specs and other BA deliverables.

Other Project Mangement Support tasks

• Provides timely and effective support to users of the Mobile application.
• Addresses, investigates, and coordinates the resolution of concerns raised by Partner Portal and Core System users
• Attends monthly meetings with MIC, MIS, Partners and other stakeholders as required.
• Coordinates with users and other teams to monitor and follow up on reported system issues until resolution.
• Provides user guidance and conducts system user's training.
• Monitors recurring system issues and recommends enhancements / improvements to minimize operational disruptions.

Qualifications

• Graduate of a bachelor’s degree, preferably in an IT-related.
• At least 2 years of experience in system user support and basic troubleshooting.
• Skilled in data gathering, process documentation and workflow analysis.
• Proficient in the use of Microsoft Applications.
• Familiar with API integration, data and process mapping (an advantage).
• Amenable to transfer to BGC.