Business Analyst

Business Analyst – Full-Time

Location: Strathfield, NSW
Salary: $90,000–$98,000 per annum plus superannuation
Work Arrangement: In person
Employment Type: Full-time

Australia Network Services Pty Ltd is seeking an experienced Business Analyst to support our clients’ ICT and business systems operations across Sydney. You will work within a supportive, multidisciplinary team to analyse business requirements, improve operational processes and assist with the implementation of effective system solutions.

About You

The successful applicant will demonstrate:

• A minimum of four years of relevant experience in business analysis, ICT systems support or business systems operations
• A relevant qualification in Information Systems, Business Information Systems, Computer Science, Information Technology or a related field
• Strong knowledge of business processes, system workflows and operational requirements
• Experience gathering, analysing and documenting business and system requirements
• Experience with Microsoft 365, Active Directory, ServiceNow, Google Workspace or similar business platforms
• Ability to prepare process documentation, user manuals, operational reports and system support materials
• Strong stakeholder communication skills and the ability to work with both technical and non-technical users
• Excellent analytical, organisational and problem-solving skills
• Strong attention to detail, data accuracy and continuous improvement
• Ability to work effectively both independently and as part of a team

Key Responsibilities

• Review and analyse existing business processes, ICT workflows and operational systems to identify inefficiencies and improvement opportunities
• Consult with internal users, clients and key stakeholders to understand business needs and translate them into clear functional and system requirements
• Prepare business requirements documents, workflow diagrams, process notes, user guides and system documentation
• Collaborate with developers, IT support teams and business users to ensure requirements are clearly communicated and effectively implemented
• Assist with system testing, user acceptance testing, issue management and the implementation of system enhancements
• Review and improve user-access processes, account-management procedures, shared-drive structures, permission controls and application workflows
• Prepare operational reports, maintain accurate system records and support data integrity across business platforms
• Support employee onboarding and offboarding, staff training and system-usage guidance
• Monitor system performance, user enquiries and service requests to support reliable daily operations
• Provide practical solutions that improve business efficiency and system usability

How to Apply

Please click Apply and submit your most up-to-date CV. Shortlisted applicants will be contacted to arrange a suitable time to discuss the position and determine whether the opportunity aligns with their experience and background.

Pay: $90,000.00 – $98,000.00 per year

Work Location: In person