Business Analyst

Business Analyst

This is an opportunity to join a newly established transformation and optimisation function focused on improving customer experiences, streamlining operations and delivering meaningful business improvements. Working across people, process and technology, you'll help identify opportunities, solve complex business challenges and contribute to initiatives that create measurable value for customers, employees and the organisation.

Why This Opportunity?

• Join a newly established transformation function focused on operational excellence, digital improvement and innovation.
• Work on meaningful business initiatives that improve customer experience, productivity and operational performance.
• Partner with leaders and frontline teams, influencing how services are delivered across the organisation.
• Gain exposure to digital platforms, CRM systems, automation and AI initiatives.
• See the direct impact of your work, from process improvements through to enhanced customer outcomes.

The Opportunity

As a Business Optimisation Analyst, you'll be responsible for understanding how work is currently performed, identifying opportunities for improvement and helping design better ways of working.
You'll work closely with operational teams, stakeholders and system owners to ensure process and technology improvements deliver measurable business benefits.

Key areas of focus include:

• Analysing and improving end-to-end operational processes.
• Facilitating workshops and stakeholder discovery sessions.
• Developing As-Is and To-Be process maps and workflow documentation.
• Gathering and documenting business requirements.
• Supporting CRM, contact centre and digital platform enhancements.
• Coordinating and executing User Acceptance Testing (UAT).
• Using operational data and insights to identify optimisation opportunities.
• Contributing to automation, AI and continuous improvement initiatives.
• Supporting business case development and benefits realisation activities.

About You

You may currently be working as a:

• Business Analyst
• Business Systems Analyst
• Process Improvement Analyst
• Operational Excellence Analyst
• Continuous Improvement Specialist
• Transformation Analyst

You'll bring:

• Experience in business analysis, process improvement or operational transformation.
• Strong process mapping capability, including As-Is and To-Be documentation.
• Demonstrated experience gathering and documenting business requirements.
• Workshop facilitation and stakeholder engagement skills.
• UAT planning and execution experience.
• Strong analytical and problem-solving capability.
• Experience working with enterprise platforms such as CRM, customer service or contact centre systems.
• Excellent communication skills and the ability to work with technical and non-technical stakeholders alike.

Why Apply?

This is more than a traditional Business Analyst role.
It's an opportunity to influence how an organisation operates, contribute to major transformation initiatives and play a key role in delivering better outcomes for customers, employees and the business.

Apply Now For a confidential discussion, contact:

Bradley Slade
[03 6270 2608](tel:03 6270 2608)
[email protected]