Business Analyst

About the role

You'll be the bridge between our clients' business teams and our delivery engineers. You'll keep a clear line of sight between what the business needs, what's been committed to, and what's being built. You'll own the requirements backlog from first capture through to acceptance, so requirements are understood and agreed before development begins. Then you'll track whether the promised benefits actually land.

Key responsibilities

• Lead requirements workshops, interviews and process observation with client stakeholders
• Write well-formed user stories, process specifications and acceptance criteria
• Map current-state processes and design future state operating models
• Analyse and visualise data to validate assumptions and inform roadmap priorities
• Build business case inputs, define success metrics upfront, and track realised benefits
• Take part in the fortnightly delivery cadence, including sprint planning, grooming, reviews and retros
• Review delivered features against acceptance criteria and work with QA on UAT readiness
• Manage scope, risks and dependencies, and keep a clear decision log
• Support client Quarterly Business Reviews with requirements, benefits and roadmap reporting

About you

• At least 4 years in business analysis within technology delivery or digital transformation
• Proven workshop facilitation with senior business stakeholders
• Strong process mapping capability (BPMN or equivalent)
• Experience managing a delivery backlog in an Agile/Scrum environment
• Strong data literacy for validating requirements and measuring outcomes
• Experience supporting business cases and benefits tracking
• Clear communication, and the ability to translate between business and technical language

About us

Trippl is a technology consultancy and managed services business based in Ponsonby, Auckland. We remove the work from our clients' digitisation workflow by designing and delivering custom software and AI solutions for mid-to-large New Zealand organisations. We're a team of around 30, growing quickly, and we care about how we work as much as what we deliver. Our values: Own it, Stay curious, Transform, Be great together, Lead with integrity.