Business Analyst

Mō mātou | About us

Our people love working here because we are an enthusiastic team, with a diverse range of skills and experience, who are all rowing in the same direction. We are all passionate about making a positive difference for our community, both now and for our future generations. What drives us is making Taranaki the best place in Aotearoa, New Zealand to live, play and do business!

Our main office is based right in the centre of the region, right under our maunga (mountain), in Stratford. Living and working here means you have all the big city benefits, along with a rural lifestyle, and quick access to the sea, and breathtaking country.

Whakatakanga & Whanonga pono | Mission & Values

Our mission is to work for a thriving Taranaki by promoting the sustainable use, development and protection of our natural and physical resources, and advocating for the region’s best interests.

We are committed to providing a service first approach to the public and regional community, and in doing so aim to continue to better the quality of our performance while working safely, sustaining effective communication and teamwork, having the initiative and right to make mistakes, holding accountability for improvement, being results-driven, and holding high job satisfaction.

Watch the video to find out more about Taranaki Regional Council's kaupapa, culture and the impact of our mahi.

Mō te tūnga | About the role

This is a fixed-term role, contracted until 31 July 2028.

You'll help shape the future of customer experience at the Council by leading delivery of the customer workstream. You’ll work alongside other workstream leads as part of the wider project team. Key responsibilities include:

• Champion the customer perspective in workshops, design and implementation activities
• Collaborate with business stakeholders to achieve project outcomes
• Map and evaluate current and future-state business processes
• Work with business experts to document and improve customer-facing processes
• Support solution design, testing, implementation and change activities
• Support delivery of the customer engagement framework
• Manage risks, resolving issues and track progress.

Further details on the role can be found below, or for any other questions please contact our People and Wellness team on [email protected].
Job Description - Business Analyst

Mōu | About you

You'll be someone who can bring people together and turn complex challenges into practical solutions. You'll bring a range of skills and experience to the role including:

• Proven experience gathering, analysing and translating business requirements into process, technology and service improvements
• Strong written and verbal communication skills
• Strong requirements, process mapping and documentation skills
• The ability to influence decisions and build consensus in a collaborative environment
• A customer-first mindset and passion for improving customer and staff experience.

What’s on offer?

Taranaki Regional Council is a fantastic place to work! We have a great culture.

• Five weeks + one day annual leave entitlement
• Active social club
• Onsite gym
• Flexible working options
• Free car parking
• Training opportunities within each role

However, the best part is working alongside fantastic people who are truly dedicated to the Taranaki region.

The starting remuneration range for this role is $86,941 - $102,284 per annum (including KiwiSaver).

Interested? Here's How to Apply

Click on the ‘apply’ button, fill out your application form and add your CV and cover letter.

Don’t meet every single requirement? Taranaki Regional Council is dedicated to building a diverse, inclusive and authentic workplace based on different experiences, world views and a desire to learn. So, if you’re excited about this role, but don’t meet the criteria perfectly, we encourage you to reach out anyway. You might be just who we’re looking for.

Applications close Sunday 1 November 2026, however, we reserve the right to close this vacancy when we have received sufficient, suitable applications. Please submit your application as soon as possible to avoid disappointment.