Business Analyst

Job highlights

• Must have
• Experience with at least one ERP (SAP / JDE / Oracle / Dynamics) and one CRM (Salesforce / HubSpot / Dynamics). . Strong analytical / data instincts - you can write a SQL query when you need an answer,not file a ticket.
• Experience using AI tools (LLMs) for story generation,user research synthesis,or competitive analysis. . Power BI literacy

Role summary

Youll be the single voice of the customer for the India team - translating roadmap intent into clear, sliceable stories the squad can pick up and ship. Youll own the cross-OpCo backlog and make sure every feature has a clearly-stated business outcome, a measurable KPI, and the right level of detail for engineering to estimate confidently.

What youll do

• Own + groom the DCx India backlog across all four OpCos; partner with US Product Management on prioritisation.
• Translate executive-level charters into epics stories with clear acceptance criteria; use Gherkin BDD when it helps clarity.
• Run user research with sales, CSRs, customers as needed - never let the team build the wrong thing.
• Model and document complex business flows: Quote-to-Cash, RMA, Order-to-Cash, customer onboarding (Lit/Dark/Venture/CP cohorts).
• Partner with the Integration Analyst + Data Engineer on data contracts: every story names the source-of-truth system for every data element.
• Define + track success KPIs in Fabric for every shipped feature; the loop closes - not just we shipped it but it worked.
• Act as proxy product owner for the India squads day-to-day questions; pair with the Scrum Master on sprint readiness.

Must have

• 6+ years as a BA / PO on B2B SaaS or commerce / portal programs.
• Strong working knowledge of commerce, quote, order, and RMA workflows.
• Comfortable in Jira + Confluence at expert level; story writing is muscle memory.
• Experience with at least one ERP (SAP / JDE / Oracle / Dynamics) and one CRM (Salesforce / HubSpot / Dynamics).
• Strong analytical / data instincts - you can write a SQL query when you need an answer, not file a ticket.
• Excellent written + verbal communication - your stories, charters, and reviews are clear, brief, and complete.

Nice to have

• Industrial / sensors / instrumentation domain knowledge.
• Hands-on with BigCommerce, Salesforce CPQ, or Perfion.
• Experience using AI tools (LLMs) for story generation, user research synthesis, or competitive analysis.
• Power BI literacy.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.