Business Analyst

Job summary

This role works closely with various business stakeholders, cross-functional teams including Sales, Customer Service, Finance, IT and the Warehouse to support daily operations, identify areas for improvement, and help implement changes that drive business value. Gathers business requirements, conducts needs assessments, and develops functional specifications to ensure that developed information technology solutions support business objectives.

Essential Functions:

• Serves as a liaison between development teams and the internal/external customer or end user.

• Follows an established requirements gathering process to identify requirements.

• Communicates requirements to the development teams through the use of specifications, statements of work, project plans, or other forms of documentation.

• Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance.

• May develop user documentation or training materials

• Create BRD, FRD and other business analysis documents

• Translate business needs into functional specifications for system enhancements or workflow changes.

• Document current-state and future-state process maps, data flows, and system interactions

• Develop and maintain documentation for business processes, system configurations, and training materials.

• Troubleshoot user issues and escalate as needed to senior analysts or development teams.

• Assist with project planning, execution, and closure of organizational initiatives.

• Collaborate with cross-functional teams to ensure alignment and effective implementation of processes.

• Conduct data analysis to identify trends, patterns, and areas for improvement in  performance.

• Ensure compliance with relevant regulations and industry standards for  processes, especially within the healthcare industry.

• Provide hands-on support for business systems, with a focus on order processing and customer fulfillment.

• Assist in configuration updates and related operational tasks.

• Analyze current workflows and suggest opportunities to improve accuracy, speed, and customer experience.

• Support business teams during system testing and validation phases.

• Assist with building and maintaining operational reports and dashboards.

• Analyze transactional data to identify trends or gaps impacting O2C performance.

• Participate in system enhancements, including requirement validation, UAT support, and go-live monitoring.

• Work with third-party vendors and internal developers to support integrations with other systems

• Create user guides, process documentation, and training materials.

• Help train end users with new functionality or system updates.

Job Requirements:

• Strong understanding of Order-to-Cash processes, including order management, billing, collections, and revenue recognition

• Familiarity with HealthCare applications, SQL, and project management methodologies.

• Excellent communication skills; able to work with both technical teams and business users.

• Detail-oriented with solid organizational skills and the ability to manage multiple priorities.

• Ability to analyze complex problems, identify root causes, and develop effective solutions.

• Strong analytical and problem-solving skills to identify areas for improvement and implement changes

• Ability to work independently while collaborating in a team environment.

Physical Requirements and Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand: to handle or feel: to talk and to hear. The employee occasionally is required to walk, sit: reach with hands and arms and stoop, kneel, crouch or crawl. The employee may lift and or move up to 15 pounds on occasion. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.  No color visual deficiency.

Education and Experience Requirements:

• 3+ years of experience as a business analyst, preferably in healthcare or related industry.

• 3 years of experience in OTC process and applications in healthcare

• Bachelor’s degree in Business, Information Systems MIS, or related field.

• Experience working in Agile project management methodologies

• Experience working in ServiceNow Agile, Jira, Excel