Business Analyst

Context and Project

A public administration is running a programme to digitalise environmental permits and single permits. The Environment team relies on other internal skills, notably for the coordination and cross-functional steering of the programme.

The analyst is mainly assigned to the business side. The role involves understanding the context and objectives, clarifying needs, and modelling and documenting expectations. The analyst supports project managers in determining these needs and works closely with the team coordinating the programme and with all stakeholders involved.

Responsibilities

Analysis and modelling

• Understand the context and objectives of the Environment business domain
• Model business expectations by highlighting data flows and exchanges between internal and external actors, across several departments, as the basis for a requirements specification
• Define the functional and non-functional requirements of the solution with the business teams and the people involved in the project
• Gain a global command of the business domain (concepts, jargon, rules)

Workshops, testing and acceptance

• Facilitate workshops for analysis and for drafting acceptance test scenarios with the business teams
• Facilitate, together with project managers, workshops where business teams carry out tests (demos, training, acceptance)
• Write validation test scenarios in line with the test and quality strategy validated by the programme quality manager
• Write and run consistency and integration tests, and support business teams in executing test scenarios
• Check that the selected solution meets the stated expectations and quality requirements

Follow-up and improvement

• Communicate deliverables to the relevant business teams and obtain their validation
• Contribute to incident lifecycle management and production monitoring
• Contribute to cross-functional digitalisation and optimisation initiatives, notably through the integration of artificial intelligence (generative AI, automation)
• Contribute to the smooth running of the project within the programme

Candidate Profile

Level

• Confirmed profile (level T2), Business Analyst role

Required skills (Confirmed level)

• Target process design and support for the deployment of new back-office management solutions
• Stakeholder management and alignment of contacts
• JIRA / Confluence
• Process modelling
• Opportunity and feasibility studies
• Facilitation techniques for workshops, interviews, brainstorming and Design Thinking

Appreciated skill

• Data analysis and impact assessment with scenario building (Junior level)

Soft skills

• Active listening and clear communication
• Analytical mindset and critical thinking
• Rigour, attention to detail and organisation
• Teamwork and interpersonal skills
• Priority management
• Stress management
• Adaptability and proactivity

Languages

• French: C2 proficiency

Location and Conditions

• Location: Jambes (Namur, Belgium)
• Hybrid arrangement, with on-site presence of at least 60%, or more if needed
• Occasional travel to municipalities across Wallonia if needed