Business Analyst – CRM Implementation

About the Role

Our client is a well-established technology company specialising in

data management and cloud solutions

, with a strong APAC presence. They are looking for an experienced Business Analyst to join their Client Services team, focusing on

CRM implementation and enhancement project

. The role will bridge business stakeholders and technical teams to ensure effective CRM solutions and successful project delivery.

Key Responsibilities

Lead

requirements gathering

and stakeholder workshops for CRM projects

Analyse and document

As-Is / To-Be processes, workflows and functional requirements

Prepare BRDs, functional specifications, use cases and process flows

Work with Sales, Marketing, Customer Success and Operations stakeholders to understand business needs

Translate business requirements into clear specifications for developers and solution architects

Support

Microsoft Dynamics 365

configuration, integrations and data migration

Support

UAT, system testing and deployment

, ensuring solutions meet business requirements

Facilitate stakeholder alignment and support user adoption

Requirements

Degree in Computer Science, Information Systems, Engineering or related discipline

Proven experience as a

Business Analyst in CRM projects

Strong skills in

requirements gathering, process mapping and As-Is / To-Be analysis

Hands-on

Microsoft Dynamics 365

experience strongly preferred; Salesforce experience is a plus

Understanding of CRM processes including

lead management, opportunities, customer lifecycle and service workflows

Strong analytical, communication and

stakeholder management

skills

Agile or hybrid project delivery experience is a plus

If you are passionate about technology and meet the above requirements, please don't hesitate to apply. Please note that only shortlisted candidates will be contacted. Appreciate your understanding. Data provided is for recruitment purposes only.

Dada Consultants Pte Ltd

Website:
www.dadaconsultants.com

EA License No.: 18S9037

Business Registration Number: 201735941W

Do you still think the boutique agency cannot advanced your own tech recruitment career?

Are you considering to change your career path from big agency to enjoy the best commission structure and working with best in class tech clients in Singapore?

Join US!

We are the Singapore based technology recruitment agency and specialised in providing talent solution for internet and technology industry. Our client portfolio are including the global internet technology giants, technology MNC and Tech startup. Whatever technology clients you are think of? Yes we do have!

Due to confidence and client demand in Singapore, we're looking for an experienced tech recruitment Consultant to join our team to service our clients across Asia Pacific.

In this role you'll help our clients identify & hire talent people not only with the right skills and experience, but also the right motivational and cultural fit - people who'll stay and perform.