Business Analyst cum Solution Engineer – Nextcloud

About the role

We are looking for a Business Analyst cum Solution Engineer to support Nextcloud implementation, migration, infrastructure, security, and compliance projects in APAC and Mid East. The role combines business analysis, solution architecture, data migration, pre-sales consulting, and project delivery.

Key responsibilities

• Conduct customer discovery and gather business, technical, security, migration, and audit requirements
• Design Nextcloud solutions for on-premises, private cloud, public cloud, and hybrid environments
• Understand Linux servers, databases, storage, networking, security, backup, monitoring, and authentication
• Support migration from Microsoft 365, SharePoint, OneDrive, Google Drive, and Windows file servers
• Prepare user, folder, permission, ownership, metadata, and source-to-target migration mappings
• Design High Availability, backup, Disaster Recovery, RTO, RPO, failover, and recovery requirements
• Support Active Directory, LDAP, Microsoft Entra ID, SAML, SSO, and multifactor authentication integration
• Support ITSM processes, including incident, problem, change, release, and service-level management
• Prepare proposals, architecture diagrams, migration plans, test cases, UAT documents, operating procedures, and training materials
• Support demonstrations, proof of concepts, go-live, migration validation, and post-implementation support

About you

• 3–5 years of experience in business analysis, solution engineering, infrastructure, cloud, migration, or system implementation
• Understanding of Linux, Windows Server, databases, storage, networking, backup, and security
• Experience with Microsoft 365, SharePoint, OneDrive, Google Drive, or file-server migration
• Understanding of High Availability, Disaster Recovery, RTO, RPO, ITSM, and ITGC
• Knowledge of APIs, SSO, SAML, LDAP, PowerShell, Bash, or Python is an advantage
• Strong English and Chinese communication skills
• Nextcloud, cloud, ITIL, security, or Microsoft experience is an advantage
• Must actively use ChatGPT, Claude, and other approved AI tools to review and validate requirements, study architecture, research technical practices, identify risks, improve documentation, and troubleshoot issues
• All AI-generated recommendations, commands, scripts, and configurations must be technically verified and tested before use