Business Analyst - Digital Forwarding Team/DIO

Why Join Us?

Be part of a global logistics leader driving end-to-end supply chain excellence. We offer not just a job—but a career with impact, growth, and innovation.

✨ Work-Life Balance: Enjoy a 2 days work-from-home per week for a sustainable hybrid rhythm.
✨ Generous Time Off: 14-20 days of annual leave to unwind and recharge.
✨ Rewarding Compensation: Competitive salary packages with double pay and discretionary bonuses.
✨ Health & Well-being: Comprehensive group medical insurance.

Responsibilities:

• Collaborate with various stakeholders to gather and document user requirements.
• Liaise with internal stakeholders to assess the feasibility of proposed new features.
• Create, refine, and validate functional requirement documentation, including process flow diagrams and wireframes.
• Conduct User Acceptance Testing (UAT) and work closely with system developers to troubleshoot and resolve issues.
• Provide daily system support to stakeholders, including system guidance, enquiry resolution for operational teams and Business Units, and appropriate escalation.
• Partner with system developers to identify workarounds and implement effective issue resolutions.
• Support the Product Manager in evaluating new technologies and features for the digital platform.

Requirements:

• Solid experience and in-depth knowledge in logistics or freight forwarding industry is a strong advantage;
• Minimum 2 years of working experience in business analysis, project management, IT solution development, or digitalization projects;
• Bachelor's Degree or equivalent in a relevant field such as Logistics, Supply Chain, Information Technology, Industrial Engineering, or Project Management;
• Strong command of MS Office applications; familiarity with project management or collaboration tools (e.g., JIRA) is a plus;
• Fluent in written and spoken English; proficiency in Cantonese and/or Mandarin is advantageous;
• Excellent stakeholder communication skills, with the ability to translate complex technical concepts for non-technical audiences and vice versa;
• Excellent communication, presentation, problem-solving, and organisational skills;
• Adaptable and open mindset, with a strong willingness to embrace new ideas, drive change, and proactively overcome challenges and conflicts;
• Business-minded, performance-driven, and highly detail- and results-oriented;
• Self-motivated with a strong results-oriented and detail-focused approach.

Interested parties please send full resume with employment history and expected salary to HRA Division, Yusen Logistics Global Management (Hong Kong) Limited by email to [email protected].

Yusen Logistics Global Management (Hong Kong) Limited is an equal opportunity employer. All information collected will be used for recruitment purpose only.

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About Yusen Logistics

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.