Business Analyst Intern

Who you are

• We are open to candidates looking for a six-month, full-time internship starting in January 2027
• Currently enrolled in a Bachelor's or Master's programme in Business, Economics, or a related field
• Eligible for an internship in London
• A genuine interest in or first experience within the e-commerce industry
• Detail-oriented with strong analytical skills and proficiency in Excel and PowerPoint, including data visualisation and presentations
• Strong written and verbal communication skills in English
• Creative problem-solver, able to work independently and collaboratively in a fast-paced, international environment
• Curious about AI and emerging technologies, and how they can drive business efficiency
• Professional and adaptable when navigating complex or challenging business situations
• English: Full professional proficiency (written and spoken) — required
• We warmly encourage you to apply to any of our roles, even if you think you're not an exact match

What the job involves

• You'll be part of our B2C Customer Success team (EMEA North), led by Patrick Luetjens, and will work closely with your internship mentor, Jessica Winwards, Senior Customer Success Consultant for the UK. Together, you'll be helping Mirakl's clients successfully launch, optimise, and grow their marketplace — guiding them through implementation, analysing performance, and driving continuous improvement through actionable strategies
• Analyse marketplace performance: Dive into client data to identify trends, uncover opportunities, and develop actionable recommendations that support growth and improve outcomes
• Develop compelling client materials: Create presentations and workshop content in English that help clients understand their marketplace performance and strategic opportunities
• Conduct market research: Research the e-commerce landscape to surface competitive insights and emerging trends that inform both client strategies and Mirakl's product direction
• Drive cross-functional projects: Collaborate with international teams on high-impact internal initiatives that strengthen Mirakl's position as an industry leader
• Support CS leadership: Provide strategic support to Customer Success leaders and managers, contributing to daily activities and special projects that ensure exceptional client outcomes
• Tools Used
• Salesforce
• Google Workspace (Docs, Slides, Sheets, Drive)
• Microsoft Excel
• Gong
• Dust

The application process

• Manual screening of your CV by a recruiter, followed by an AI-powered screening conversation (10 min) with Emma, Mirakl's AI Talent Ambassador, to explore your background and motivation for the role. You will need to complete this step within 3 days, otherwise we won't be able to move forward with your application
• Intro Call — Get to know each other with the recruiter, discuss your experience, and have your questions about Mirakl answered
• Team Interviews — Two interviews giving you the opportunity to meet Jessica (your future mentor) and a colleague, using structured interview techniques
• Welcome to Mirakl! — We move quickly and provide clear, transparent feedback

Benefits

• 📈 🎓 Career Growth Opportunities - Access to tailored development programs and clear pathways for professional advancement
• 👨‍👩‍👧‍👦 Parental Support - Enjoy enhanced parental leave, including a fully paid month off for the second parent and two sick child days per year, paid at 100% for each employee. An initiative designed to provide a supportive and family-friendly work environment
• 💆‍♀️🧘 Health & Wellness - Benefit from covered health insurance and initiatives promoting well-being
• 🏡 💻 Flexible Work Arrangements - Take advantage of flexible weekly remote work options
• 🥐 🍏 Daily Perks - Start the day with a complimentary breakfast and enjoy your meal voucher card (depending on the country)
• 🚲 🚇 Sustainable Transportation - Mirakl reimburses 50% of public transport subscriptions