Business Analyst Junior Support

Role: Business Analyst (Junior Support) (Consultant)

Location: India (Remote working/Hybrid)

Permanent Position

About KWA Analytics:

We are a global organization offering a comprehensive range of consulting services for trade lifecycle management to clients involved in energy, commodities, shipping, treasury, central banking, capital markets, and asset/investment management.

We are looking for a Consultant/Junior Support. We are growing our India offering, and this is an exciting opportunity to make a real difference within a global organization.

Roles Responsibilities

• The role involves batch job processing, monitoring, incident management, issue analysis, user support, and coordination with cross-functional teams to ensure smooth day-to-day operations for Beacon.
• Run batch jobs, view logs, interpret errors, and support basic operational workflows.
• Use IT tools to log, update, classify, and resolve incidents and service requests. Manage incidents, service requests, escalations, and updates.
• Run pipelines, validate results, and support cloud-based operational tasks.
• Analyse logs, identify issues, and provide clear diagnostic information for escalation.
• Follow and execute operational procedures and runbooks.
• Identify recurring issues, propose improvements to runbooks and monitoring, and support platform teams with clear diagnostics and incident data.
• Perform proactive monitoring of production systems and respond to alerts within agreed SLAs.
• Coordinate with L2/L3 teams, infrastructure teams, and business users during incident resolution and critical issue handling.
• Support production stability by performing health checks, validating job executions, and ensuring the successful completion of operational activities.
• Strong verbal and written communication skills and attention to detail.
• Ability to adapt to changing working environments and practices, willingness to learn new systems.

Skills and Qualifications

• Batch Job Monitoring Execution.
• Minimum 2 years of experience providing application and production support for business-critical systems.
• Cloud Operations Support - Basic understanding of cloud platforms, pipelines, and deployment processes.
• Operational Workflow Management.
• Monitoring and Alert Handling.
• Troubleshooting Diagnostic Skills.
• ITSM Tools Knowledge (such as ServiceNow, Jira, Remedy, etc.).
• Log Analysis Error Interpretation.
• Incident Management Service Request Handling.
• Basic Platform/Infrastructure Support.
• Ability to perform initial root cause analysis and provide detailed incident summaries.

Professional Attributes

• Must have good communication skills.
• Must be comfortable working in early morning shifts at 4.30 AM (3.30 AM during DST).
• Clear Documentation Reporting.
• Willingness to Learn New Systems Technologies.
• Ownership mindset with the ability to handle incidents independently and prioritize critical tasks.
• Good collaboration and stakeholder coordination skills across global teams.

Benefits:

For the ideal candidate we offer:

• A permanent job contract.
• Competitive compensation package and allowances for shifts as per industry standard.
• 24 days vacation plus public holidays and sick leaves.
• Training and Development.
• A collaborative team environment.
• Flexible working arrangements - Remote working opportunity.
• Regular social events.
• Family Medical Insurance (Self, Spouse 2 Kids).
• Team Building Activity yearly.

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.