BUSINESS ANALYST MANAGER – IT

BUSINESS ANALYST MANAGER – IT

PT Jakarta Setiabudi Internasional Tbk (JSI) is looking for an experienced Business Analyst Manager to lead business process analysis, improvement, and digitalization initiatives across the organization.

This role will act as a key bridge between business stakeholders and IT teams, translating business needs into effective technology solutions, driving process improvements, and identifying opportunities for digitalization and automation.

We are looking for a strategic and analytical professional with strong experience in business process improvement, requirement gathering, digital transformation, and stakeholder management, as well as the ability to lead and develop a team of Business Analysts.

Key Responsibilities

• Lead business process analysis, mapping, and improvement across functions and divisions.
• Translate business needs into clear business and functional requirements for IT solutions.
• Lead requirement-gathering sessions and workshops with business owners and key stakeholders.
• Identify opportunities for process digitalization, automation, and paperless workflows.
• Develop and implement SOPs, process flows, and governance frameworks.
• Define requirements and acceptance criteria and support User Acceptance Testing (UAT).
• Work closely with IT teams, vendors, and business users to ensure successful solution implementation.
• Monitor implementation and ensure proper handover to business users/process owners.
• Lead and coach Business Analysts to ensure quality analysis and documentation.

Requirements

• Bachelor’s degree in Information Technology, Information Systems, Business, Management, Engineering, or related fields.
• 6–10+ years of experience in Business Analysis, Business Process Improvement, Process Engineering, or IT Business Analysis.
• Proven experience in business process mapping, process improvement, and digitalization.
• Strong experience in requirement gathering, workshop facilitation, and stakeholder management.
• Good understanding of SOP, governance, process documentation, and UAT.
• Strong ability to bridge business requirements and IT solutions.
• Familiar with BPMN, Visio, Miro, or similar process mapping tools.
• Lean Six Sigma Green Belt or above / CBAP certification is an advantage.
• Basic SQL knowledge is an advantage.
• Experience in Property, Hospitality, F&B, Retail, or Consulting is preferred.
• Strong analytical, problem-solving, communication, and interpersonal skills.