Business Analyst - Merchandising Systems

Job Purpose

Supports the business in analyzing and improving merchandising, inventory, and warehousing processes through business requirements gathering, system enhancements, UAT, and process improvement. Acts as a key liaison between business teams and IT to ensure effective system solutions.

Key Responsibilities

• Gather and document business requirements and process improvements.
• Represent the Merchandising team in system projects and initiatives.
• Conduct UAT, prepare test scenarios, document results, and coordinate issue resolution.
• Analyze sales, inventory, and operational data and provide recommendations.
• Develop and maintain process documentation, user guides, and training materials.
• Coordinate with IT on system enhancements and implementation.
• Conduct user orientation and training for new and enhanced systems.
• Support projects related to merchandising, inventory, warehousing, promotions, and vendors.

Qualifications

• Bachelor’s degree in Industrial Engineering.
• At least 1–2 years of experience in Business Analysis, Systems Analysis, or Process Improvement.
• Retail, eCommerce, FMCG, Merchandising, or Inventory experience is an advantage.
• Proficient in MS Excel and Microsoft Office.
• Strong analytical, problem-solving, and communication skills.
• Knowledge of inventory management principles is an advantage.
• Team player, self-starter, and able to work in a fast-paced environment.