Business Analyst - Microsoft Dynamics 365

The Business Analyst acts as the bridge between business stakeholders and technical teams, ensuring that Microsoft Dynamics 365 solutions effectively support business objectives and processes.

Key responsibilities include gathering and analyzing business requirements, facilitating workshops, documenting functional specifications, supporting solution design, and coordinating testing and user adoption activities. The role contributes to the continuous improvement of business processes by leveraging standard Dynamics 365 capabilities and the wider Microsoft ecosystem, including Power Platform and Dataverse.

The Business Analyst works closely with business owners, architects, developers, and external partners to deliver high-quality, scalable, and user-centric solutions while ensuring alignment with governance, security, and data management standards.

Required Skills Strong knowledge of Microsoft Dynamics 365 (Sales, Customer Services)

Business Analysis And Requirements Management Experience Process modeling and functional specification writing

Understanding of Power Platform and application integrations

Excellent communication and stakeholder management skills

Analytical mindset with a solution-oriented approach

Education & Experience: Bachelor's degree or equivalent experience in Business, Information Systems, or a related field, with proven experience in Dynamics 365 projects and business analysis.

Languages: English and French. If French not possible, English should be at a very good level

Presence: Remote work is acceptable most of the time, but should be able to come on site if necessary for important analysis or SteerCo meetings