BUSINESS ANALYST Ops Prod Support

Job highlights

• Shift timings are IST & EST (US)
• Looking to onboard a skilled professional with 2-5 years of experience in Insurance and Guidewire (or Policy Admin System) to join our team as a L2 Support Analyst
• Excellent communication and problem-solving skills. . Must have Guidewire Associate Certification.
• Experience with Incident Management systems and JIRA.

Looking to onboard a skilled professional with 2-5 years of experience in Insurance and Guidewire (or Policy Admin System) to join our team as a L2 Support Analyst. The ideal candidate will have a strong background in BAU, Incident Management systems, and JIRA.

Roles and Responsibility

• Provide 24x5 weekend on-call support for Guidewire Policy Center and SmartCOMM applications.

• Manage service requests, including provisioning user access, monitoring usage, and optimizing license costs.

• Respond to incidents, triage, allocate/assign to L3 or other relevant teams, resolve, and maintain tickets in the ticketing system.

• Analyze historical incidents to identify patterns and suggest resolutions and continuous improvements.

• Coordinate with other application teams to address integration issues with other systems and applications.

• Monitor and manage environments, providing data refreshes when requested.

• Manage password rotations in CyberArk for applications in scope.

• Support Guidewire Patch activities done by the Guidewire product team.

• Handle vendor integration changes (restricted to coordination with vendors and implementing changes for vendor services in Guidewire PolicyCenter).

• Manage release activities (production releases of Guidewire PolicyCenter and SmartComm document templates), prepare release documents, manage build and deployment of Guidewire applications, and deploy SmartComm template changes.

• Maintain problem record management, open incidents for production issues, and coordinate with other teams, app server admins, and DB teams to resolve issues.

• Provide on-call support, including code merges, application checkouts, version upgrade releases, and monitoring defect/incident resolution SLAs.

• Offer cloud ops support, performance management, security and compliance, data management, and ongoing exchange with product owners and platform leads.

• Participate in agile ceremonies such as Daily Standup, Sprint Retro, Sprint Planning, Sprint Demo, Sprint Review, AMS Monthly Planning, and Backlog Refinement.

Job Requirements

• Strong understanding of Guidewire Cloud Concepts and Integration Web Services.

• Experience with Incident Management systems and JIRA.

• Knowledge of AWS S3 Bucket, Jenkins, BAMBOO, or TeamCity is desirable.

• Familiarity with BitBucket and Log Monitoring Tool is a plus.

• Ability to work in a fast-paced environment and adapt to changing priorities.

• Excellent communication and problem-solving skills.

• Must have Guidewire Associate Certification.

• Shift timings are IST & EST (US).

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.