Business Analyst - Perm

Business Analyst (Permanent)

Salary: 130,000 pkg

Location: Melbourne / Hybrid

Join a leading consumer-focused organisation and play a pivotal role in delivering high-impact initiatives across a busy Technology and Business landscape. This is a permanent opportunity suited to an experienced Business Analyst who thrives in ambiguity, loves shaping "as-is / to-be" processes, and can confidently influence stakeholders at all levels.

The Opportunity

You'll partner closely with Technology and business stakeholders to define, clarify, and drive requirements from discovery through to delivery - ensuring solutions are practical, traceable, and aligned to real customer and operational outcomes.

Key Responsibilities

• Partner with stakeholders across Technology and business units to gather, validate, and prioritise business and technical requirements
• Translate complex concepts into clear, actionable requirements, user stories, and process documentation
• Facilitate workshops, interviews, walkthroughs to uncover needs, pain points, and opportunities
• Collaborate with architects, engineers, and project managers to align business objectives to technical solutions
• Maintain high-quality documentation, including version control across analysis artefacts
• Document current-state (as-is) and future-state (to-be) processes
• Drive continuous improvement by identifying process gaps and ensuring solutions address them
• Support delivery with any other duties as directed

What You'll Bring

• 5+ years' end-to-end Business Analysis experience
• Strong stakeholder management, negotiation, and relationship-building skills
• Advanced process mapping and BA documentation capability
• Expertise in user story mapping and persona-based requirements gathering
• Working knowledge of BPMN and familiarity with BABOK tools/techniques
• Exposure to AI tools used in BA practice
• Domain experience in Telco and/or Energy (Power, Gas, Electricity)
• Clear written and verbal communication; able to operate at both strategic and operational levels
• Proven ability to manage competing priorities, navigate ambiguity, and support continuous improvement

*Please only apply if you have full working rights and are currently based in Melbourne, Australia.